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Starting a new merit badge

A cub scout recently transferred into our troop and is listed on our roster in Scoutbook.

On his advancement page when I click “start a new merit badge” the system bounces me back to the “My Dashboard” page. How can I get around this glitch?

Michelle,

Go to the Scout’s membership page. Click on his Pack membership and add an end date. Let us know if there are any notes in the entry. Also I am sending you a private message so we can collect debug data. A Scout is not supposed to be in a pack and troop at the same time.

Thank you! That worked like a charm!

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