I had posted on this topic previously but didn’t reply in time to keep this discussion going.
One of our Troop Admins has lost her ability to edit calendar events and communications. She still has access to SB but no longer can edit things. In her SB account it has her Troop Admin position term listed as expired. I would like to extend it but can’t find her in SB.
I have had two recent communications with the Council confirming that her BSA no. is 12746816. Also, when she goes into her SB account and looks into her Edit Profile, that number is listed at the bottom. So we have the correct BSA number and a SB account but I still can find her in a SB search. I have tried searching for her by name, email and number.
How can I get her back up and running to as a Troop Admin. What’s next? Is there another way to add her as an admin?