I am the treasurer for two units. As of 6/20/2026, when I went to the Unit Payment Logs screen and selected Troop Roster, I could see our roster and log payments and debits to each scout. As of 6/23, I can still go to the screen but the roster is blank. What happened?
I’ve experimented with the Filter without success.
It appears I have the right permissions to access individual payment logs.
Member ID 12614664.
@BenjaminSocie - have you done a hard refresh on that window ?
Yes, I’ve manually refreshed the page from my web browser. I’ve tried 2 other browsers in case that was it. No change.
@BenjaminSocie let me take a look
@BenjaminSocie yes there is some issue - Scouting America IT does not release schedules. Watch the Scoutbook - Scoutbook Plus Change Log - Scouting Forums for an announcement of the fix.
I’m the treasurer of my troop and I had the same problem as Benjamin. My whole roster in Unit Payment Logs disappeared on me last week. Now I have my whole roster back, but now no matter who I click on it displays my personal payment log data instead of the payment log data of the particular individual. Any thoughts?
@BrianBharwani let me take a look
I am having this very same issue.
This issue with clicking name leads to wrong log has been reported - Scouting America IT does not release schedules. Watch the Scoutbook - Scoutbook Plus Change Log - Scouting Forums for an announcement of the fix.
I have a slightly different problem now. The roster is back, so thanks for that, but when I use the view details link to see an individual scout’s balance, everyone has a balance of zero. This should not be the case. When I use the Search Transactions function, I can see credits to each scout listed there. When I change the Currently Viewing at the top from the troop to my Parent/Guardian view, I can see my kid’s balance correctly.
On second thought, perhaps this is the same issue as the others reported. My account doesn’t have any payment logs attached to it so that may be what I’m seeing when I use the View Details.
No the issue is not resolved @BenjaminSocie - as stated watch the change log
The issue I am experiencing is slightly different than described above, so I want to be sure it is captured in the fix:
Viewing the Pack Roster tab within Unit Payment Logs incorrectly reflects each scout’s balance as $0, and viewing the details of any one record on that view reflects the same $0 balance within the Member Payment Logs. However, using the Search Transactions tab yields non-zero results, and viewing the details of any of those results takes me to the same Member Payment Log but this time it correctly shows the non-zero amounts. In other words, the issues I am experiencing are specific to the Pack Roster view and accessing individual details from that view.
I will make sure the $0 are in the story.
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