# Two accounts need merging - council tried and failed to merge **URL:** \ **Category:** Using Scoutbook & Scoutbook Plus\ **Created:** [December 1, 2021, 1:39am UTC](https://discussions.scouting.org/t/two-accounts-need-merging-council-tried-and-failed-to-merge/260765 "2021-12-01T01:39:28Z")\ **Posts on this page:** 20\ **Page:** 1
**Author:** ![ChristopherJansen](https://avatars.discourse-cdn.com/v4/letter/c/e47c2d/32.png) [@ChristopherJansen](https://discussions.scouting.org/u/ChristopherJansen)\ **Post date:** [December 1, 2021, 1:39am UTC](https://discussions.scouting.org/t/two-accounts-need-merging-council-tried-and-failed-to-merge/260765/1 "2021-12-01T01:39:28Z")
I have heard that other people were able to fix their accounts by posting here. My original account as a parent Member id 13152074 YPT was done on this account on 11/05/2020 My connections: 2 children My units: Pack or Troop of each child New account created when I started den leader position instead of adding to original account. Member ID: 133733729 My positions: Den leader My training: YPT Status: Active My connections: 4 den members My units: Pack of assigned den ---
**Author:** ![JenniferOlinger](https://avatars.discourse-cdn.com/v4/letter/j/ad7895/32.png) [@JenniferOlinger](https://discussions.scouting.org/u/JenniferOlinger)\ **Post date:** [December 1, 2021, 5:49am UTC](https://discussions.scouting.org/t/two-accounts-need-merging-council-tried-and-failed-to-merge/260765/2 "2021-12-01T05:49:22Z")
@ChristopherJansen[mac.com](http://mac.com) or [me.com](http://me.com)? ---
**Author:** ![ChristopherJansen](https://avatars.discourse-cdn.com/v4/letter/c/e47c2d/32.png) [@ChristopherJansen](https://discussions.scouting.org/u/ChristopherJansen)\ **Post date:** [December 1, 2021, 10:30pm UTC](https://discussions.scouting.org/t/two-accounts-need-merging-council-tried-and-failed-to-merge/260765/3 "2021-12-01T22:30:01Z")
Both are active but I use [xxxxxxxxxx@mac.com](mailto:xxxxxxxxxx@mac.com) ---
**Author:** ![JenniferOlinger](https://avatars.discourse-cdn.com/v4/letter/j/ad7895/32.png) [@JenniferOlinger](https://discussions.scouting.org/u/JenniferOlinger)\ **Post date:** [December 2, 2021, 4:45pm UTC](https://discussions.scouting.org/t/two-accounts-need-merging-council-tried-and-failed-to-merge/260765/4 "2021-12-02T16:45:26Z")
@ChristopherJansen This should be fixed for you now. ---
**Author:** ![GuyMontjoy](https://avatars.discourse-cdn.com/v4/letter/g/ea666f/32.png) [@GuyMontjoy](https://discussions.scouting.org/u/GuyMontjoy)\ **Post date:** [December 2, 2021, 6:30pm UTC](https://discussions.scouting.org/t/two-accounts-need-merging-council-tried-and-failed-to-merge/260765/5 "2021-12-02T18:30:28Z")
I am also trying to merge 2 accounts and council has been unable to resolve this. was registered on beascout as #14006857 but never got synched to our pack. Council registrar now says he is #13983956 under which he does apper on our roster in my.scouting. I need him synched in ScoutBook and am doing our recharter now. Registrar told me to delete him under 14006857 from Scoutbook…then he would not appear at all. He registered 19 October and any help would be appreciated. Dan CR/CC #3554580 THX !!! ---
**Author:** ![JenniferOlinger](https://avatars.discourse-cdn.com/v4/letter/j/ad7895/32.png) [@JenniferOlinger](https://discussions.scouting.org/u/JenniferOlinger)\ **Post date:** [December 2, 2021, 6:36pm UTC](https://discussions.scouting.org/t/two-accounts-need-merging-council-tried-and-failed-to-merge/260765/6 "2021-12-02T18:36:28Z")
@GuyMontjoy I am looking in to this. ---
**Author:** ![DonovanMcNeil](https://sea2.discourse-cdn.com/scouting/user_avatar/discussions.scouting.org/donovanmcneil/32/24_2.png) [@DonovanMcNeil](https://discussions.scouting.org/u/DonovanMcNeil)\ **Post date:** [December 2, 2021, 6:36pm UTC](https://discussions.scouting.org/t/two-accounts-need-merging-council-tried-and-failed-to-merge/260765/7 "2021-12-02T18:36:52Z")
This is solved @GuyMontjoy@JenniferOlinger ---
**Author:** ![MldredMatos-Molina](https://avatars.discourse-cdn.com/v4/letter/m/e36b37/32.png) [@MldredMatos-Molina](https://discussions.scouting.org/u/MldredMatos-Molina)\ **Post date:** [December 2, 2021, 6:58pm UTC](https://discussions.scouting.org/t/two-accounts-need-merging-council-tried-and-failed-to-merge/260765/8 "2021-12-02T18:58:49Z")
Hello, I have the same issue with two accounts: One as a parent and one as a leader. I have completed my YPT in September under Member ID12615767, and am advised that I have another ID as 136631213. Can you help me merge the accounts? ---
**Author:** ![JohnTaylor10](https://avatars.discourse-cdn.com/v4/letter/j/82dd89/32.png) [@JohnTaylor10](https://discussions.scouting.org/u/JohnTaylor10)\ **Post date:** [December 2, 2021, 6:59pm UTC](https://discussions.scouting.org/t/two-accounts-need-merging-council-tried-and-failed-to-merge/260765/9 "2021-12-02T18:59:45Z")
I have at least two accounts that need merged. When I login to [my.scouting.org](http://my.scouting.org) my ID is 129776869. I have another member id 136080221 that is tied to my troop with key 3 delegation but I cannot access the key 3 tools. There is also another “John Taylor 13078543” listed as the parent for my son which is incorrect. I’ve tried with my local council to get this fixed without success. Please help! I am running out of time to get our recharter done. ---
**Author:** ![DonovanMcNeil](https://sea2.discourse-cdn.com/scouting/user_avatar/discussions.scouting.org/donovanmcneil/32/24_2.png) [@DonovanMcNeil](https://discussions.scouting.org/u/DonovanMcNeil)\ **Post date:** [December 2, 2021, 7:04pm UTC](https://discussions.scouting.org/t/two-accounts-need-merging-council-tried-and-failed-to-merge/260765/10 "2021-12-02T19:04:18Z")
@MldredMatos-Molina yours are fixed ---
**Author:** ![DonovanMcNeil](https://sea2.discourse-cdn.com/scouting/user_avatar/discussions.scouting.org/donovanmcneil/32/24_2.png) [@DonovanMcNeil](https://discussions.scouting.org/u/DonovanMcNeil)\ **Post date:** [December 2, 2021, 7:09pm UTC](https://discussions.scouting.org/t/two-accounts-need-merging-council-tried-and-failed-to-merge/260765/11 "2021-12-02T19:09:12Z")
@JohnTaylor10 yours are fixed - I do not see the extra father though ---
**Author:** ![MldredMatos-Molina](https://avatars.discourse-cdn.com/v4/letter/m/e36b37/32.png) [@MldredMatos-Molina](https://discussions.scouting.org/u/MldredMatos-Molina)\ **Post date:** [December 2, 2021, 7:13pm UTC](https://discussions.scouting.org/t/two-accounts-need-merging-council-tried-and-failed-to-merge/260765/12 "2021-12-02T19:13:53Z")
Thank you for that. This means that my YPT is now valid for rechartering? (No need to retake) ---
**Author:** ![DonovanMcNeil](https://sea2.discourse-cdn.com/scouting/user_avatar/discussions.scouting.org/donovanmcneil/32/24_2.png) [@DonovanMcNeil](https://discussions.scouting.org/u/DonovanMcNeil)\ **Post date:** [December 2, 2021, 7:16pm UTC](https://discussions.scouting.org/t/two-accounts-need-merging-council-tried-and-failed-to-merge/260765/13 "2021-12-02T19:16:50Z")
@MldredMatos-Molina log into Scoutbook or my.scouting and all training SHOULD merge ---
**Author:** ![JohnTaylor10](https://avatars.discourse-cdn.com/v4/letter/j/82dd89/32.png) [@JohnTaylor10](https://discussions.scouting.org/u/JohnTaylor10)\ **Post date:** [December 2, 2021, 8:28pm UTC](https://discussions.scouting.org/t/two-accounts-need-merging-council-tried-and-failed-to-merge/260765/14 "2021-12-02T20:28:31Z")
We’re getting closer. When I login to [my.scouting.org](http://my.scouting.org), I am now member id 136080221. I see my position in the troop and my key 3 delegate stuff. Something is still a little amiss. In [scoutbook.scouting.org/mobile.dashboard](http://scoutbook.scouting.org/mobile.dashboard) - when I click “My Account” the email address there is not me but rather jtaylor8012@gmaildotcom. I tried to correct the email but I get a message that another account exists for the email. I was able to change the home address from somewhere in Huntsville to my current address on the Edit Profile page. I still think somewhere there is a John Taylor in Hunstville who is linked to my member id. ---
**Author:** ![DonovanMcNeil](https://sea2.discourse-cdn.com/scouting/user_avatar/discussions.scouting.org/donovanmcneil/32/24_2.png) [@DonovanMcNeil](https://discussions.scouting.org/u/DonovanMcNeil)\ **Post date:** [December 2, 2021, 8:35pm UTC](https://discussions.scouting.org/t/two-accounts-need-merging-council-tried-and-failed-to-merge/260765/15 "2021-12-02T20:35:04Z")
@JohnTaylor10 the email is fixed - it is just too common of a name and I guess it confused system or a registrar - it is cleaned up now ---
**Author:** ![JohnTaylor10](https://avatars.discourse-cdn.com/v4/letter/j/82dd89/32.png) [@JohnTaylor10](https://discussions.scouting.org/u/JohnTaylor10)\ **Post date:** [December 2, 2021, 8:46pm UTC](https://discussions.scouting.org/t/two-accounts-need-merging-council-tried-and-failed-to-merge/260765/16 "2021-12-02T20:46:26Z")
Excellent. Many thanks! ---
**Author:** ![AnnHyduchak](https://avatars.discourse-cdn.com/v4/letter/a/96bed5/32.png) [@AnnHyduchak](https://discussions.scouting.org/u/AnnHyduchak)\ **Post date:** [December 2, 2021, 10:11pm UTC](https://discussions.scouting.org/t/two-accounts-need-merging-council-tried-and-failed-to-merge/260765/17 "2021-12-02T22:11:03Z")
Can you please merge these two? She just registered as an adult but had an account under her son. She used the same email addresses. 14048368 and 13086783 Thank you ---
**Author:** ![DonovanMcNeil](https://sea2.discourse-cdn.com/scouting/user_avatar/discussions.scouting.org/donovanmcneil/32/24_2.png) [@DonovanMcNeil](https://discussions.scouting.org/u/DonovanMcNeil)\ **Post date:** [December 2, 2021, 10:20pm UTC](https://discussions.scouting.org/t/two-accounts-need-merging-council-tried-and-failed-to-merge/260765/18 "2021-12-02T22:20:59Z")
@AnnHyduchak merged - she needs to use her my.scouting credentials to log in - username : ms.(firstname).(lastname) ---
**Author:** ![AnnHyduchak](https://avatars.discourse-cdn.com/v4/letter/a/96bed5/32.png) [@AnnHyduchak](https://discussions.scouting.org/u/AnnHyduchak)\ **Post date:** [December 2, 2021, 10:22pm UTC](https://discussions.scouting.org/t/two-accounts-need-merging-council-tried-and-failed-to-merge/260765/19 "2021-12-02T22:22:30Z")
Thanks. I’ll let her know! ---
**Author:** ![ChristopherJansen](https://avatars.discourse-cdn.com/v4/letter/c/e47c2d/32.png) [@ChristopherJansen](https://discussions.scouting.org/u/ChristopherJansen)\ **Post date:** [December 2, 2021, 11:12pm UTC](https://discussions.scouting.org/t/two-accounts-need-merging-council-tried-and-failed-to-merge/260765/20 "2021-12-02T23:12:22Z")
Thank you Jennifer. I logged into my account and saw the information I expected to see and my training was correct. [Next page](https://discussions.scouting.org/t/two-accounts-need-merging-council-tried-and-failed-to-merge/260765.md?page=2)