We have the parents of two Cub Scouts whose EMAIL and PHONE numbers are not displaying in the in SCOUT BOOK at all. Not in the roster, not in reports, not in the profile.
We have not been been able to send them invites to events or to scoutbook. They can not RSVP, so they have not been able to attend any Pack or Den events for two months.
I have called local council and well as the National Member Care number and nothing is fixed. Should I just tell these two families they can not join scouting?
Maria MCConnell, and Cleve Bryan
The information is in Member Manager on Scoutnet.
The parents are frustrated, we can not fix it, and National does not seem interested in fixing. Tomorrow is our last Pack Meeting of the year.