Hello! I’m hoping to get some help from my fellow scouters. Sorry for the long post but I want to give as much detail about the issue as possible and hopefully get to the bottom of it. Before getting into the issue, years ago I had created a SB account (when it was free for parent to track a single scout). Our troop recently made the change to SB and I never received an invitation email. We all assumed it was because I was already in the system. However…
On Scout Book
Under My Account in SB, I see my council patch and troop number and nothing else (first pic). My position is not reflected there although it’s added on my profile (second pic). I am also unable to see the troop roster when I click on the Troop on my admin page nor am I connected to any scouts other than my son.
On Internet Advancement
Here I have two profiles (third pic).
The parent profile shows me my son’s information but it’s not accurate and there are many missing MB’s and Advancements. The troop profile shows my position and I can see the troop roster, but I’m still not able to access reports or approve advancements.
I’ve checked with my troop’s advancement folks who typically handle Scout Book and we’re all stumped. Here are the questions I’m hoping to answer:
- Should there only be one profile on IA and how do we correct this if that’s the case?
- If that’s not the issue, what else could it be?
I appreciate any help we can get.