# Two Scoutbook accounts under one email address

**URL:** <https://discussions.scouting.org/t/two-scoutbook-accounts-under-one-email-address/371303>\
**Category:** Using Scoutbook & Scoutbook Plus\
**Created:** [July 27, 2023, 6:14pm UTC](https://discussions.scouting.org/t/two-scoutbook-accounts-under-one-email-address/371303 "2023-07-27T18:14:10Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![JenniferMorgan5](https://avatars.discourse-cdn.com/v4/letter/j/df705f/32.png) [@JenniferMorgan5](https://discussions.scouting.org/u/JenniferMorgan5)\
**Post date:** [July 27, 2023, 6:14pm UTC](https://discussions.scouting.org/t/two-scoutbook-accounts-under-one-email-address/371303/1 "2023-07-27T18:14:10Z")

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When I log in to Scoutbook, I receive a message that “another user is using the same email address.” I believe I have two Scoutbook accounts, because on one I log in and see my information (as committee member of our Troop, with Troop information, but not access my Scout’s information), but then I am sometimes able to log in under a different name and see my Scout’s information. Is there a way to merge the accounts or otherwise fix the issue so I can see my Scout’s information and update his information? Thank you.

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**Author:** ![JenniferOlinger](https://avatars.discourse-cdn.com/v4/letter/j/ad7895/32.png) [@JenniferOlinger](https://discussions.scouting.org/u/JenniferOlinger)\
**Post date:** [July 27, 2023, 6:33pm UTC](https://discussions.scouting.org/t/two-scoutbook-accounts-under-one-email-address/371303/2 "2023-07-27T18:33:02Z")

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@JenniferMorgan5 I am looking in to this for you.

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**Author:** ![JenniferOlinger](https://avatars.discourse-cdn.com/v4/letter/j/ad7895/32.png) [@JenniferOlinger](https://discussions.scouting.org/u/JenniferOlinger)\
**Post date:** [July 27, 2023, 6:39pm UTC](https://discussions.scouting.org/t/two-scoutbook-accounts-under-one-email-address/371303/3 "2023-07-27T18:39:13Z")

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@JenniferMorgan5 This should be fixed.

Please log in with your my.scouting username – not your e-mail address.

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**Author:** ![JenniferMorgan5](https://avatars.discourse-cdn.com/v4/letter/j/df705f/32.png) [@JenniferMorgan5](https://discussions.scouting.org/u/JenniferMorgan5)\
**Post date:** [July 27, 2023, 7:11pm UTC](https://discussions.scouting.org/t/two-scoutbook-accounts-under-one-email-address/371303/4 "2023-07-27T19:11:35Z")

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Thank you! It appears this is fixed now! I really appreciate your help.

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**Author:** ![system](https://global.discourse-cdn.com/scouting/original/1X/66e9612584db5dbf76de17f00ad877998c0ba3d6.png) [@system](https://discussions.scouting.org/u/system)\
**Post date:** [August 3, 2023, 7:11pm UTC](https://discussions.scouting.org/t/two-scoutbook-accounts-under-one-email-address/371303/5 "2023-08-03T19:11:47Z")

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