# Two user ID with same email **URL:** \ **Category:** Using Scoutbook & Scoutbook Plus\ **Created:** [May 9, 2022, 7:58am UTC](https://discussions.scouting.org/t/two-user-id-with-same-email/292457 "2022-05-09T07:58:09Z")\ **Posts on this page:** 12\ **Page:** 1
**Author:** ![ClaireAvenel](https://sea2.discourse-cdn.com/scouting/user_avatar/discussions.scouting.org/claireavenel/32/17985_2.png) [@ClaireAvenel](https://discussions.scouting.org/u/ClaireAvenel)\ **Post date:** [May 9, 2022, 7:58am UTC](https://discussions.scouting.org/t/two-user-id-with-same-email/292457/1 "2022-05-09T07:58:09Z")
Good morning, I had a Scoutbook account for my two boys from when they were on troop 1313 in Virginia (National Council area) when my daughter joined her new patrol in France troop 112G that has just been chartered it appears that a new account with my email has been made. I don’t have any information about this new account only that is using my email, and my Surname is different from the one I use for the account I use daily. For the new troop they used the second account for the rooster list but I’m still able to see it with my first account. How can we merge the two accounts? I can give you the information I have: Account one (official one) User ID 10289087 BSA 13414782 Under the name of 2nd account under the name but I don’t have any user Id or BSA account to give. Thanks for your help. YIS Claire Avenel ---
**Author:** ![DonovanMcNeil](https://sea2.discourse-cdn.com/scouting/user_avatar/discussions.scouting.org/donovanmcneil/32/24_2.png) [@DonovanMcNeil](https://discussions.scouting.org/u/DonovanMcNeil)\ **Post date:** [May 9, 2022, 11:37am UTC](https://discussions.scouting.org/t/two-user-id-with-same-email/292457/2 "2022-05-09T11:37:28Z")
@ClaireAvenel this is fixed in the most logical way ---
**Author:** ![ClaireAvenel](https://sea2.discourse-cdn.com/scouting/user_avatar/discussions.scouting.org/claireavenel/32/17985_2.png) [@ClaireAvenel](https://discussions.scouting.org/u/ClaireAvenel)\ **Post date:** [May 9, 2022, 2:38pm UTC](https://discussions.scouting.org/t/two-user-id-with-same-email/292457/3 "2022-05-09T14:38:57Z")
Thanks for helping me ---
**Author:** ![MeganArlitz](https://avatars.discourse-cdn.com/v4/letter/m/7c8e57/32.png) [@MeganArlitz](https://discussions.scouting.org/u/MeganArlitz)\ **Post date:** [May 10, 2022, 2:37am UTC](https://discussions.scouting.org/t/two-user-id-with-same-email/292457/4 "2022-05-10T02:37:29Z")
I too am having this same issue. I have two accounts under the same email. Am only able to Access two of my scouts on one and Two of my scouts on another. I have three Scouts. On one account it is My older child and youngest and on another it is my middle child and youngest. I am now able to access all three of my scouts. I can’t edit my middle name now on Scout Book. It is greyed out. ---
**Author:** ![JenniferOlinger](https://avatars.discourse-cdn.com/v4/letter/j/ad7895/32.png) [@JenniferOlinger](https://discussions.scouting.org/u/JenniferOlinger)\ **Post date:** [May 10, 2022, 4:25am UTC](https://discussions.scouting.org/t/two-user-id-with-same-email/292457/5 "2022-05-10T04:25:14Z")
@MeganArlitz This should be fixed for you now. ---
**Author:** ![MeganArlitz](https://avatars.discourse-cdn.com/v4/letter/m/7c8e57/32.png) [@MeganArlitz](https://discussions.scouting.org/u/MeganArlitz)\ **Post date:** [May 10, 2022, 4:29am UTC](https://discussions.scouting.org/t/two-user-id-with-same-email/292457/6 "2022-05-10T04:29:17Z")
Thank you so much for fixing all of that for me. scoutbook has been a royal nightmare for me for almost a good solid year now. I also appreciate you fixing all of my scoutbook issues. ---
**Author:** ![BryanFencl](https://avatars.discourse-cdn.com/v4/letter/b/f08c70/32.png) [@BryanFencl](https://discussions.scouting.org/u/BryanFencl)\ **Post date:** [May 11, 2022, 2:09am UTC](https://discussions.scouting.org/t/two-user-id-with-same-email/292457/7 "2022-05-11T02:09:22Z")
Hello- when I log in to Scoutbook I am getting a warning that there is another user with the same email address. Could you help? ---
**Author:** ![jacobfetzer](https://avatars.discourse-cdn.com/v4/letter/j/b782af/32.png) [@jacobfetzer](https://discussions.scouting.org/u/jacobfetzer)\ **Post date:** [May 11, 2022, 10:49am UTC](https://discussions.scouting.org/t/two-user-id-with-same-email/292457/8 "2022-05-11T10:49:58Z")
@BryanFencl I moved the email address from the account associated with your time as a scout. If you ever want to view that one, change which number is primary in manage member ID and log into scoutbook with your same username. ---
**Author:** ![BryanFencl](https://avatars.discourse-cdn.com/v4/letter/b/f08c70/32.png) [@BryanFencl](https://discussions.scouting.org/u/BryanFencl)\ **Post date:** [May 11, 2022, 1:29pm UTC](https://discussions.scouting.org/t/two-user-id-with-same-email/292457/9 "2022-05-11T13:29:18Z")
Jacob- Thanks but I’m very confused now. Im 46 years old and was a scout last in 1994. How could I have a Scoutbook login from a time before the internet? All the best, Bryan Bryan Fencl ---
**Author:** ![jacobfetzer](https://avatars.discourse-cdn.com/v4/letter/j/b782af/32.png) [@jacobfetzer](https://discussions.scouting.org/u/jacobfetzer)\ **Post date:** [May 11, 2022, 1:53pm UTC](https://discussions.scouting.org/t/two-user-id-with-same-email/292457/10 "2022-05-11T13:53:41Z")
@BryanFencl Yes, that’s when it shows you earned your Eagle, and has your nesa registration on that member number. It’s definitely you. It looks like it was created in the last couple years as some data was being synched. There’s not much to see there. ---
**Author:** ![BryanFencl](https://avatars.discourse-cdn.com/v4/letter/b/f08c70/32.png) [@BryanFencl](https://discussions.scouting.org/u/BryanFencl)\ **Post date:** [May 11, 2022, 2:48pm UTC](https://discussions.scouting.org/t/two-user-id-with-same-email/292457/11 "2022-05-11T14:48:01Z")
Thank you Jacob. I really appreciate your help. Best, Bryan ---
**Author:** ![system](https://global.discourse-cdn.com/scouting/original/1X/66e9612584db5dbf76de17f00ad877998c0ba3d6.png) [@system](https://discussions.scouting.org/u/system)\ **Post date:** [May 12, 2022, 2:48pm UTC](https://discussions.scouting.org/t/two-user-id-with-same-email/292457/12 "2022-05-12T14:48:11Z")
Closed on May 12, 2022, 2:48pm UTC This topic was automatically closed 24 hours after the last reply. New replies are no longer allowed.