Unable to access MB's for a specific scout

I am the advancement chair for my troop. I can access my own son’s records along with those of the other kids in the troop except one. I checked my permissions I have full control the SM also checked he has the same permissions and cannot access. When I click on the MB I want to see if brings me back to the SB loading screen. Any ideas how to fix this?

Check the Scouts memberships in Scoutbook - I imagine a pack membership is open - put an end date on that

That fixed it. Thanks!

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