# Unable to access Scoutbook **URL:** \ **Category:** My Scouting Tools\ **Created:** [November 24, 2020, 4:16am UTC](https://discussions.scouting.org/t/unable-to-access-scoutbook/202395 "2020-11-24T04:16:19Z")\ **Posts on this page:** 12\ **Page:** 1
**Author:** ![scouter11](https://avatars.discourse-cdn.com/v4/letter/s/51bf81/32.png) [@scouter11](https://discussions.scouting.org/u/scouter11)\ **Post date:** [November 24, 2020, 4:16am UTC](https://discussions.scouting.org/t/unable-to-access-scoutbook/202395/1 "2020-11-24T04:16:19Z")
I am only able to access the den leader version of scoutbook. Anyone else having an issue? ---
**Author:** ![AlexanderWade](https://avatars.discourse-cdn.com/v4/letter/a/edb3f5/32.png) [@AlexanderWade](https://discussions.scouting.org/u/AlexanderWade)\ **Post date:** [November 24, 2020, 4:30am UTC](https://discussions.scouting.org/t/unable-to-access-scoutbook/202395/2 "2020-11-24T04:30:31Z")
I can get to the Den Leader Experience and internet advancement, but nothing else. I’m trying to email the pack, but I don’t see a way to do that right now. ---
**Author:** ![scouter11](https://avatars.discourse-cdn.com/v4/letter/s/51bf81/32.png) [@scouter11](https://discussions.scouting.org/u/scouter11)\ **Post date:** [November 24, 2020, 4:31am UTC](https://discussions.scouting.org/t/unable-to-access-scoutbook/202395/3 "2020-11-24T04:31:13Z")
hmm odd. I can get into den area but I need to get into the scoutbook for troops area. ---
**Author:** ![edavignon](https://sea2.discourse-cdn.com/scouting/user_avatar/discussions.scouting.org/edavignon/32/16_2.png) [@edavignon](https://discussions.scouting.org/u/edavignon)\ **Post date:** [November 24, 2020, 4:31am UTC](https://discussions.scouting.org/t/unable-to-access-scoutbook/202395/5 "2020-11-24T04:31:53Z")
Tonight’s Scoutbook update is still in progress. If you issue started after 9:00 PM Central, it could be related to the updates. ---
**Author:** ![scouter11](https://avatars.discourse-cdn.com/v4/letter/s/51bf81/32.png) [@scouter11](https://discussions.scouting.org/u/scouter11)\ **Post date:** [November 24, 2020, 4:32am UTC](https://discussions.scouting.org/t/unable-to-access-scoutbook/202395/6 "2020-11-24T04:32:23Z")
oh didn’t know that was going on thank you! ---
**Author:** ![AlexanderWade](https://avatars.discourse-cdn.com/v4/letter/a/edb3f5/32.png) [@AlexanderWade](https://discussions.scouting.org/u/AlexanderWade)\ **Post date:** [November 24, 2020, 4:58am UTC](https://discussions.scouting.org/t/unable-to-access-scoutbook/202395/7 "2020-11-24T04:58:26Z")
Good luck with your migration! Thanks for the hard work that I’m sure you’re putting into it. ---
**Author:** ![jacobfetzer](https://avatars.discourse-cdn.com/v4/letter/j/b782af/32.png) [@jacobfetzer](https://discussions.scouting.org/u/jacobfetzer)\ **Post date:** [November 24, 2020, 12:20pm UTC](https://discussions.scouting.org/t/unable-to-access-scoutbook/202395/8 "2020-11-24T12:20:50Z")
The update has finished. If the issues persist, try clearing your browser cache. ---
**Author:** ![NancyDurie](https://avatars.discourse-cdn.com/v4/letter/n/9de0a6/32.png) [@NancyDurie](https://discussions.scouting.org/u/NancyDurie)\ **Post date:** [November 24, 2020, 1:30pm UTC](https://discussions.scouting.org/t/unable-to-access-scoutbook/202395/9 "2020-11-24T13:30:19Z")
I can’t get in either, only Internet advancement. When is the update finished? ---
**Author:** ![Stephen\_Hornak](https://sea2.discourse-cdn.com/scouting/user_avatar/discussions.scouting.org/stephen_hornak/32/16282_2.png) [@Stephen\_Hornak](https://discussions.scouting.org/u/Stephen_Hornak)\ **Post date:** [November 24, 2020, 1:37pm UTC](https://discussions.scouting.org/t/unable-to-access-scoutbook/202395/10 "2020-11-24T13:37:30Z")
@NancyDurie - please clear your browser cache and cookies and then use the url [scoutbook.scouting.org](http://scoutbook.scouting.org) and use the login button. ---
**Author:** ![RickHillenbrand](https://sea2.discourse-cdn.com/scouting/user_avatar/discussions.scouting.org/rickhillenbrand/32/8061_2.png) [@RickHillenbrand](https://discussions.scouting.org/u/RickHillenbrand)\ **Post date:** [November 24, 2020, 4:55pm UTC](https://discussions.scouting.org/t/unable-to-access-scoutbook/202395/11 "2020-11-24T16:55:45Z")
From the SUAC Chair: The development team is working the issue so people don’t have to do this, but for now, people will need to clear their cookies for [Scoutbook.com](http://Scoutbook.com) if they have issues accessing. Sorry for the inconvenience, this was not intended. Instructions here: [https://www.privacypolicies.com/blog/how-to-delete-cookies/](https://www.privacypolicies.com/blog/how-to-delete-cookies/) ---
**Author:** ![scouter11](https://avatars.discourse-cdn.com/v4/letter/s/51bf81/32.png) [@scouter11](https://discussions.scouting.org/u/scouter11)\ **Post date:** [November 24, 2020, 5:50pm UTC](https://discussions.scouting.org/t/unable-to-access-scoutbook/202395/12 "2020-11-24T17:50:00Z")
The easiest way to clear your cache is to clear browsing data. ---
**Author:** ![system](https://global.discourse-cdn.com/scouting/original/1X/66e9612584db5dbf76de17f00ad877998c0ba3d6.png) [@system](https://discussions.scouting.org/u/system)\ **Post date:** [November 25, 2020, 5:50pm UTC](https://discussions.scouting.org/t/unable-to-access-scoutbook/202395/13 "2020-11-25T17:50:05Z")
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