Unable to add a new connection

EricaSong · August 15, 2022, 10:10pm

I am unable to add a new connection to my son’s account. The search for an existing adult does NOT exist in his account. The only option given is to “create a new adult account”, but the adult already exists. I am attaching a screenshot.

I am also attaching a screenshot for my daughter’s account, where I am ABLE to search for an existing adult in the connections manager.

EricaSong · August 15, 2022, 10:11pm

My son is one of 10 AOLs that recently crossed over into our Troop. The other new scouts are also having this same problem with their connection manager.

Stephen_Hornak · August 15, 2022, 10:26pm

@EricaSong - how did these scouts bridge over… was the transaction ONLY done in scoutbook, or via my.scouting.org or paper apps ? I ask only because you stated that ALL of them have the same issue. YOU CAN NOT MOVE SCOUTS IN SCOUTBOOK ONLY.

CharleyHamilton · August 15, 2022, 10:29pm

I know that there have been some issues with the Connection Manager recently that were related to a security issue, for which access to the search functionality (among other things) was limited to unit admins.

Are you by chance a unit admin in your daughter’s unit, but not in your son’s?

EricaSong · August 15, 2022, 10:49pm

The Scouts were moved over officially by paper apps and through council.

EricaSong · August 15, 2022, 10:50pm

Oh, interesting. I am the Scoutmaster for my daughter’s Troop, but not an admin for my son’s. So does that mean a parent cannot add more connections themselves?

CharleyHamilton · August 15, 2022, 10:56pm

I think not at the moment. One of the SUAC folks will be able to correct me if I’m mistaken.

I understand that the intent is to reduce the restrictions once the underlying security bug is addressed, but I’m not entirely sure what the ultimate permissions structure will be (i.e. back to who had access previously, or some subset of the previous groups who could create connections).