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Unable to add new members

When I go to add a new member, all info is entered and no field is blank, document is uploaded in PDF format and then it gives me an error message with long thin rectangle outlined in red and circle with exclamation point in it. Just says error with no explanation despite hovering over it.
what should I do, what am I doing wrong?
Kersten Reyes

Could you provide your bsa member number, the unit you are working on, the the bsa member number of the individual you are trying to add?

@KerstenReyes we could also setup a screen share to look at it