# Unable to connect Scout with MB Counselor **URL:** \ **Category:** Scoutbook & Scoutbook Plus Bugs\ **Tags:** merit-badges\ **Created:** [March 7, 2023, 4:43pm UTC](https://discussions.scouting.org/t/unable-to-connect-scout-with-mb-counselor/351073 "2023-03-07T16:43:13Z")\ **Posts on this page:** 20\ **Page:** 2
**Author:** ![MelissaVallet](https://sea2.discourse-cdn.com/scouting/user_avatar/discussions.scouting.org/melissavallet/32/14870_2.png) [@MelissaVallet](https://discussions.scouting.org/u/MelissaVallet)\ **Post date:** [March 11, 2023, 6:03pm UTC](https://discussions.scouting.org/t/unable-to-connect-scout-with-mb-counselor/351073/21 "2023-03-11T18:03:09Z")
Can you explain how a MBC can add a Scout this way? I’m looking in my MBC options and not seeing a place to add a Scout. I can only see the Scouts that are currently connected. ---
**Author:** ![JenniferOlinger](https://avatars.discourse-cdn.com/v4/letter/j/ad7895/32.png) [@JenniferOlinger](https://discussions.scouting.org/u/JenniferOlinger)\ **Post date:** [March 11, 2023, 6:33pm UTC](https://discussions.scouting.org/t/unable-to-connect-scout-with-mb-counselor/351073/22 "2023-03-11T18:33:14Z")
@MelissaVallet I do not know if this connection method is affected by the bug or not, but this is how a MBC can connect to a Scout for a specific merit badge: > **[How Merit Badge Counselors (MBCs) can Connect to Scouts for Merit Badges (SB)...](https://help.scoutbook.scouting.org/knowledge-base/how-merit-badge-counselors-mbcs-can-connect-to-scouts-for-merit-badges/)** > > A merit badge counselor can be connected (invited) by a unit leader to counsel a Scout in Scoutbook, or if the merit badge counselor knows the Scout’s last name and member ID they can connect to the Scout themselves. Please see our PDF guide below on... ---
**Author:** ![PatriciaMujica](https://avatars.discourse-cdn.com/v4/letter/p/6a8cbe/32.png) [@PatriciaMujica](https://discussions.scouting.org/u/PatriciaMujica)\ **Post date:** [March 11, 2023, 6:36pm UTC](https://discussions.scouting.org/t/unable-to-connect-scout-with-mb-counselor/351073/23 "2023-03-11T18:36:38Z")
I’m having the same issue as well. Has this been reported to developers for fixing SOON? ---
**Author:** ![AngelaKoch](https://sea2.discourse-cdn.com/scouting/user_avatar/discussions.scouting.org/angelakoch/32/2714_2.png) [@AngelaKoch](https://discussions.scouting.org/u/AngelaKoch)\ **Post date:** [March 11, 2023, 9:19pm UTC](https://discussions.scouting.org/t/unable-to-connect-scout-with-mb-counselor/351073/24 "2023-03-11T21:19:11Z")
I am trying to add a parent connection to a sibling. Parent is in Scoutbook and MYST and is connected to one Scout. I go in to sibling to add connection and I get the same error message. Name, BSA ID and email address all match info for first scout, but I get the message “No record found that matches the search criteria” ---
**Author:** ![CharleyHamilton](https://sea2.discourse-cdn.com/scouting/user_avatar/discussions.scouting.org/charleyhamilton/32/3113_2.png) [@CharleyHamilton](https://discussions.scouting.org/u/CharleyHamilton)\ **Post date:** [March 11, 2023, 11:11pm UTC](https://discussions.scouting.org/t/unable-to-connect-scout-with-mb-counselor/351073/25 "2023-03-11T23:11:36Z")
@AngelaKoch, If they are already in the same unit for the other scout, you might be able to use Connections Manager to add the connection to the “new” scout. Then, go to the scout’s connections and “upgrade” the connection to parent/guardian. However, Connections Manager seems to be having some issues at the moment, do it might not work for this, either. ---
**Author:** ![LeeAnneBurkhalter](https://avatars.discourse-cdn.com/v4/letter/l/58f4c7/32.png) [@LeeAnneBurkhalter](https://discussions.scouting.org/u/LeeAnneBurkhalter)\ **Post date:** [March 13, 2023, 8:15pm UTC](https://discussions.scouting.org/t/unable-to-connect-scout-with-mb-counselor/351073/26 "2023-03-13T20:15:44Z")
I’m having the same problem. I sent the merit badge counselor the scouts name, member Id # and which merit badge. They were able to connect with the scouts. ---
**Author:** ![BarbKane](https://avatars.discourse-cdn.com/v4/letter/b/c2a13f/32.png) [@BarbKane](https://discussions.scouting.org/u/BarbKane)\ **Post date:** [March 14, 2023, 2:59am UTC](https://discussions.scouting.org/t/unable-to-connect-scout-with-mb-counselor/351073/27 "2023-03-14T02:59:04Z")
Having the same merit badge counselor issue every one has described above. Posting so I can see notifications when this issue is fixed. ---
**Author:** ![CharleyHamilton](https://sea2.discourse-cdn.com/scouting/user_avatar/discussions.scouting.org/charleyhamilton/32/3113_2.png) [@CharleyHamilton](https://discussions.scouting.org/u/CharleyHamilton)\ **Post date:** [March 14, 2023, 3:01am UTC](https://discussions.scouting.org/t/unable-to-connect-scout-with-mb-counselor/351073/28 "2023-03-14T03:01:23Z")
Keep in mind that there are often many threads where the same issue is discussed, so not all of them necessarily get notification when a fix gets posted. The most reliable way to get notification about bug fixes is to subscribe to the change logs, as described in the post here: [Change a profile picture - #26 by CharleyHamilton](https://discussions.scouting.org/t/change-a-profile-picture/307802/26) ---
**Author:** ![KarrieMikulus](https://avatars.discourse-cdn.com/v4/letter/k/a87d85/32.png) [@KarrieMikulus](https://discussions.scouting.org/u/KarrieMikulus)\ **Post date:** [March 14, 2023, 6:16am UTC](https://discussions.scouting.org/t/unable-to-connect-scout-with-mb-counselor/351073/29 "2023-03-14T06:16:00Z")
I have had this happen as well and find as a MBC I was able to connect the scout on my end. ---
**Author:** ![DanielTatosian](https://avatars.discourse-cdn.com/v4/letter/d/b5ac83/32.png) [@DanielTatosian](https://discussions.scouting.org/u/DanielTatosian)\ **Post date:** [March 15, 2023, 2:35am UTC](https://discussions.scouting.org/t/unable-to-connect-scout-with-mb-counselor/351073/30 "2023-03-15T02:35:22Z")
Just reporting another SM having the same issue - cannot make any connections to MB counselors, including active counselors in my own troop who I had been connecting a few weeks ago. thanks for solving this issue ---
**Author:** ![CasandraCartagena](https://avatars.discourse-cdn.com/v4/letter/c/85e7bf/32.png) [@CasandraCartagena](https://discussions.scouting.org/u/CasandraCartagena)\ **Post date:** [March 15, 2023, 3:06am UTC](https://discussions.scouting.org/t/unable-to-connect-scout-with-mb-counselor/351073/31 "2023-03-15T03:06:41Z")
I am also having this issue. I have successfully connected this same MBC to another scout in January but now I cannot connect to this second scout. I have entered the MBCs full name, BSA #, email, city and state and it says the MBC is not found even though they show up on the list of MBCs. I have already gone to update my SM and Unit Admin positions. ---
**Author:** ![StevenHammaker](https://avatars.discourse-cdn.com/v4/letter/s/f6c823/32.png) [@StevenHammaker](https://discussions.scouting.org/u/StevenHammaker)\ **Post date:** [March 15, 2023, 3:19am UTC](https://discussions.scouting.org/t/unable-to-connect-scout-with-mb-counselor/351073/32 "2023-03-15T03:19:20Z")
After several hours of trying various combinations, I am also unable to connect to sent the merit badge counselor the scouts name, member Id # and which merit badge. They were able to connect with the scouts. I even tried my own user name, and it could not find me as an MBC. ---
**Author:** ![JenniferOlinger](https://avatars.discourse-cdn.com/v4/letter/j/ad7895/32.png) [@JenniferOlinger](https://discussions.scouting.org/u/JenniferOlinger)\ **Post date:** [March 15, 2023, 6:16am UTC](https://discussions.scouting.org/t/unable-to-connect-scout-with-mb-counselor/351073/33 "2023-03-15T06:16:48Z")
This is a known bug. It has been reported to the developers. ---
**Author:** ![ScottKleeman](https://sea2.discourse-cdn.com/scouting/user_avatar/discussions.scouting.org/scottkleeman/32/3352_2.png) [@ScottKleeman](https://discussions.scouting.org/u/ScottKleeman)\ **Post date:** [March 15, 2023, 6:40pm UTC](https://discussions.scouting.org/t/unable-to-connect-scout-with-mb-counselor/351073/34 "2023-03-15T18:40:14Z")
Same problem here, can’t add a mb counselor to a scout ---
**Author:** ![AngelaKoch](https://sea2.discourse-cdn.com/scouting/user_avatar/discussions.scouting.org/angelakoch/32/2714_2.png) [@AngelaKoch](https://discussions.scouting.org/u/AngelaKoch)\ **Post date:** [March 16, 2023, 6:53pm UTC](https://discussions.scouting.org/t/unable-to-connect-scout-with-mb-counselor/351073/35 "2023-03-16T18:53:47Z")
That worked! Good idea! I still can’t connect him to his son, but now he’s connected to both daughters! ---
**Author:** ![CharleyHamilton](https://sea2.discourse-cdn.com/scouting/user_avatar/discussions.scouting.org/charleyhamilton/32/3113_2.png) [@CharleyHamilton](https://discussions.scouting.org/u/CharleyHamilton)\ **Post date:** [March 16, 2023, 6:59pm UTC](https://discussions.scouting.org/t/unable-to-connect-scout-with-mb-counselor/351073/36 "2023-03-16T18:59:44Z")
@AngelaKoch, In principle, with the son’s name, BSA ID and DOB, the dad should be able to connect himself to his son. The parent needs to log into his own Scoutbook account, navigate to My Dashboard → Administration → My Account → My Connections They should see this at the top: ![image](https://global.discourse-cdn.com/scouting/original/3X/3/4/34d9068f4db6c6962d22cd69b5dc4d5214bf4f55.png) When they click on the circled section, it should bring up this interface: ![image](https://global.discourse-cdn.com/scouting/original/3X/2/7/27800bfb8bd1e875638f6380603b3a1ee90b224b.png) ---
**Author:** ![AngelaKoch](https://sea2.discourse-cdn.com/scouting/user_avatar/discussions.scouting.org/angelakoch/32/2714_2.png) [@AngelaKoch](https://discussions.scouting.org/u/AngelaKoch)\ **Post date:** [March 17, 2023, 1:31pm UTC](https://discussions.scouting.org/t/unable-to-connect-scout-with-mb-counselor/351073/37 "2023-03-17T13:31:13Z")
Thanks @CharleyHamilton ---
**Author:** ![ShashidharGajula](https://avatars.discourse-cdn.com/v4/letter/s/848f3c/32.png) [@ShashidharGajula](https://discussions.scouting.org/u/ShashidharGajula)\ **Post date:** [March 20, 2023, 5:12am UTC](https://discussions.scouting.org/t/unable-to-connect-scout-with-mb-counselor/351073/38 "2023-03-20T05:12:05Z")
We are also facing a similar situation. Basically, the whole search functionality for connecting the MB counselor to the scout in scoutbook is broken. I (Committee Chair) and our scoutmaster tried different names who are MB counselor and none of them come up when we are trying to connect the scout to MB. However, all these MB counselors can be seen on the troop dashboard where it says " MB Counselor List". It says “No record found that satisfies the search criteria” and we running the search with “Include MBC Only”. Any help or a fix would be greatly appreciated. Thanks! ---
**Author:** ![CharleyHamilton](https://sea2.discourse-cdn.com/scouting/user_avatar/discussions.scouting.org/charleyhamilton/32/3113_2.png) [@CharleyHamilton](https://discussions.scouting.org/u/CharleyHamilton)\ **Post date:** [March 20, 2023, 5:28am UTC](https://discussions.scouting.org/t/unable-to-connect-scout-with-mb-counselor/351073/39 "2023-03-20T05:28:44Z")
The search being broken is a known issue that SUAC has reported to the developers. The BSA does not specify when a fix will be released. In the interim, one approach to making the connections is actually to have the MBC make the connection from their end, as described in @JenniferOlinger’s [post above](https://discussions.scouting.org/t/unable-to-connect-scout-with-mb-counselor/351073/22). ---
**Author:** ![ShashidharGajula](https://avatars.discourse-cdn.com/v4/letter/s/848f3c/32.png) [@ShashidharGajula](https://discussions.scouting.org/u/ShashidharGajula)\ **Post date:** [March 20, 2023, 5:36am UTC](https://discussions.scouting.org/t/unable-to-connect-scout-with-mb-counselor/351073/40 "2023-03-20T05:36:55Z")
Thank you so much for directing me in the right direction. Appreciate it. [Previous page](https://discussions.scouting.org/t/unable-to-connect-scout-with-mb-counselor/351073.md?page=1) [Next page](https://discussions.scouting.org/t/unable-to-connect-scout-with-mb-counselor/351073.md?page=3)