# Unable to create parent account for new Scout, e-mail address already in use? **URL:** \ **Category:** Scoutbook & Scoutbook Plus Bugs\ **Created:** [October 6, 2019, 9:56pm UTC](https://discussions.scouting.org/t/unable-to-create-parent-account-for-new-scout-e-mail-address-already-in-use/135151 "2019-10-06T21:56:34Z")\ **Posts on this page:** 6\ **Page:** 1
**Author:** ![RichardUSR](https://avatars.discourse-cdn.com/v4/letter/r/4af34b/32.png) [@RichardUSR](https://discussions.scouting.org/u/RichardUSR)\ **Post date:** [October 6, 2019, 9:56pm UTC](https://discussions.scouting.org/t/unable-to-create-parent-account-for-new-scout-e-mail-address-already-in-use/135151/1 "2019-10-06T21:56:34Z")
I was tasked with creating new Scoutbook accounts for all of our new scouts this year. As part of this, once the Scout’s SB account is created, I am adding a parent and creating parent accounts which also e-mails them an invite to join on SB. I have an issue with one parent where, when I try to create their account, SB is returning the error _“Email: Only adult Scouters can be invited. A youth Scout was found with this e-mail address in Scoutbook”_. Apparently someone, somewhere registered an SB account with this parents exact same e-mail. I know it’s a good e-mail address for the parent as I have been going back and fourth with them using this same e-mail address. Aside from asking the parent to create a new e-mail address for themselves, is there anyway to resolve this? Clearly the account that has this e-mail already registered to it is an error. Please advise. Thanks! Rich ---
**Author:** ![RickBerg](https://sea2.discourse-cdn.com/scouting/user_avatar/discussions.scouting.org/rickberg/32/1473_2.png) [@RickBerg](https://discussions.scouting.org/u/RickBerg)\ **Post date:** [October 6, 2019, 9:59pm UTC](https://discussions.scouting.org/t/unable-to-create-parent-account-for-new-scout-e-mail-address-already-in-use/135151/2 "2019-10-06T21:59:14Z")
when creating an adult account search on the email address. I have been finding almost all parents are in Scoutbook. ---
**Author:** ![RichardUSR](https://avatars.discourse-cdn.com/v4/letter/r/4af34b/32.png) [@RichardUSR](https://discussions.scouting.org/u/RichardUSR)\ **Post date:** [October 6, 2019, 10:00pm UTC](https://discussions.scouting.org/t/unable-to-create-parent-account-for-new-scout-e-mail-address-already-in-use/135151/3 "2019-10-06T22:00:24Z")
I did that already. It’s not finding it during search since it seems that search only looks for adults. According to the error message, this e-mail is linked to a youth scout, not an adult. ---
**Author:** ![edavignon](https://sea2.discourse-cdn.com/scouting/user_avatar/discussions.scouting.org/edavignon/32/16_2.png) [@edavignon](https://discussions.scouting.org/u/edavignon)\ **Post date:** [October 6, 2019, 10:20pm UTC](https://discussions.scouting.org/t/unable-to-create-parent-account-for-new-scout-e-mail-address-already-in-use/135151/4 "2019-10-06T22:20:37Z")
Send an e-mail to [scoutbook.support@scouting.org](mailto:scoutbook.support@scouting.org) with the parent’s name, e-mail address, your council and unit. Ask them to clear the e-mail from the Scout. ---
**Author:** ![RichardUSR](https://avatars.discourse-cdn.com/v4/letter/r/4af34b/32.png) [@RichardUSR](https://discussions.scouting.org/u/RichardUSR)\ **Post date:** [October 6, 2019, 10:22pm UTC](https://discussions.scouting.org/t/unable-to-create-parent-account-for-new-scout-e-mail-address-already-in-use/135151/5 "2019-10-06T22:22:50Z")
Will do. I appreciate the direction. ---
**Author:** ![system](https://global.discourse-cdn.com/scouting/original/1X/66e9612584db5dbf76de17f00ad877998c0ba3d6.png) [@system](https://discussions.scouting.org/u/system)\ **Post date:** [October 7, 2019, 10:22pm UTC](https://discussions.scouting.org/t/unable-to-create-parent-account-for-new-scout-e-mail-address-already-in-use/135151/6 "2019-10-07T22:22:56Z")
Closed on October 7, 2019, 10:22pm UTC This topic was automatically closed 24 hours after the last reply. New replies are no longer allowed.