# Unable to delete duplicate parent account **URL:** \ **Category:** Using Scoutbook & Scoutbook Plus\ **Created:** [February 25, 2021, 11:32pm UTC](https://discussions.scouting.org/t/unable-to-delete-duplicate-parent-account/226083 "2021-02-25T23:32:53Z")\ **Posts on this page:** 20\ **Page:** 1
**Author:** ![Michael\_DeMarcay](https://avatars.discourse-cdn.com/v4/letter/m/a88e4f/32.png) [@Michael\_DeMarcay](https://discussions.scouting.org/u/Michael_DeMarcay)\ **Post date:** [February 25, 2021, 11:32pm UTC](https://discussions.scouting.org/t/unable-to-delete-duplicate-parent-account/226083/1 "2021-02-25T23:32:53Z")
Can someone help me clear a duplicate parent account from Scoutbook? The duplicate account has already been deleted at the council level and just needs to be removed from Scoutbook. It won’t allow me to Delete Account because the parent checkbox is greyed out. The active current linked BSA ID is 136095194 and the duplicate that needs to be deleted is 136078209. Thank you ---
**Author:** ![DonovanMcNeil](https://sea2.discourse-cdn.com/scouting/user_avatar/discussions.scouting.org/donovanmcneil/32/24_2.png) [@DonovanMcNeil](https://discussions.scouting.org/u/DonovanMcNeil)\ **Post date:** [February 26, 2021, 12:05am UTC](https://discussions.scouting.org/t/unable-to-delete-duplicate-parent-account/226083/2 "2021-02-26T00:05:52Z")
this is resolved for you ---
**Author:** ![DevenNongbri1](https://sea2.discourse-cdn.com/scouting/user_avatar/discussions.scouting.org/devennongbri1/32/13138_2.png) [@DevenNongbri1](https://discussions.scouting.org/u/DevenNongbri1)\ **Post date:** [March 12, 2021, 6:51pm UTC](https://discussions.scouting.org/t/unable-to-delete-duplicate-parent-account/226083/3 "2021-03-12T18:51:13Z")
I’m in the same boat. There are duplicate accounts with my name on them (created with different email addresses). One has all of my training attached to it, the other one is empty. Is there someone I can speak with to get the accounts merged or delete the empty one? ---
**Author:** ![DonovanMcNeil](https://sea2.discourse-cdn.com/scouting/user_avatar/discussions.scouting.org/donovanmcneil/32/24_2.png) [@DonovanMcNeil](https://discussions.scouting.org/u/DonovanMcNeil)\ **Post date:** [March 12, 2021, 7:07pm UTC](https://discussions.scouting.org/t/unable-to-delete-duplicate-parent-account/226083/4 "2021-03-12T19:07:02Z")
@DevenNongbri1 I will send you a direct message \> look at top right Avatar to find it \> it will be a green dot with a number 1 \> it will be a private message channel with select members of the Scoutbook User Advisory Council (SUAC) ---
**Author:** ![ERINBIELECKI](https://avatars.discourse-cdn.com/v4/letter/e/dbc845/32.png) [@ERINBIELECKI](https://discussions.scouting.org/u/ERINBIELECKI)\ **Post date:** [October 28, 2021, 5:34pm UTC](https://discussions.scouting.org/t/unable-to-delete-duplicate-parent-account/226083/5 "2021-10-28T17:34:10Z")
I have a parent (she’s also a den leader and treasurer) who has two accounts and can’t in to either. How do we get her in? ---
**Author:** ![DonovanMcNeil](https://sea2.discourse-cdn.com/scouting/user_avatar/discussions.scouting.org/donovanmcneil/32/24_2.png) [@DonovanMcNeil](https://discussions.scouting.org/u/DonovanMcNeil)\ **Post date:** [October 28, 2021, 5:48pm UTC](https://discussions.scouting.org/t/unable-to-delete-duplicate-parent-account/226083/6 "2021-10-28T17:48:11Z")
if you post the BSA # or SB User IDs we can take a look @ERINBIELECKI ---
**Author:** ![ERINBIELECKI](https://avatars.discourse-cdn.com/v4/letter/e/dbc845/32.png) [@ERINBIELECKI](https://discussions.scouting.org/u/ERINBIELECKI)\ **Post date:** [October 28, 2021, 6:02pm UTC](https://discussions.scouting.org/t/unable-to-delete-duplicate-parent-account/226083/7 "2021-10-28T18:02:11Z")
Hello! Her BSA #13665835 Thank you! ---
**Author:** ![DonovanMcNeil](https://sea2.discourse-cdn.com/scouting/user_avatar/discussions.scouting.org/donovanmcneil/32/24_2.png) [@DonovanMcNeil](https://discussions.scouting.org/u/DonovanMcNeil)\ **Post date:** [October 28, 2021, 6:05pm UTC](https://discussions.scouting.org/t/unable-to-delete-duplicate-parent-account/226083/8 "2021-10-28T18:05:46Z")
@ERINBIELECKI I merged the accounts - she needs to login using her [my.scouting.org](http://my.scouting.org) username (Queen[first name{first letter capital}] and password ---
**Author:** ![NathanDant](https://avatars.discourse-cdn.com/v4/letter/n/76d3ee/32.png) [@NathanDant](https://discussions.scouting.org/u/NathanDant)\ **Post date:** [November 11, 2021, 5:23pm UTC](https://discussions.scouting.org/t/unable-to-delete-duplicate-parent-account/226083/9 "2021-11-11T17:23:39Z")
Same Can someone help me clear a duplicate parent account from Scoutbook? The duplicate account has already been deleted at the council level and just needs to be removed from Scoutbook. It won’t allow me to Delete Account because the parent checkbox is greyed out. BSA ID is 134855264 ---
**Author:** ![DonovanMcNeil](https://sea2.discourse-cdn.com/scouting/user_avatar/discussions.scouting.org/donovanmcneil/32/24_2.png) [@DonovanMcNeil](https://discussions.scouting.org/u/DonovanMcNeil)\ **Post date:** [November 11, 2021, 5:53pm UTC](https://discussions.scouting.org/t/unable-to-delete-duplicate-parent-account/226083/10 "2021-11-11T17:53:01Z")
@NathanDant this is fixed ---
**Author:** ![RamseyChambless](https://avatars.discourse-cdn.com/v4/letter/r/3d9bf3/32.png) [@RamseyChambless](https://discussions.scouting.org/u/RamseyChambless)\ **Post date:** [November 11, 2021, 7:06pm UTC](https://discussions.scouting.org/t/unable-to-delete-duplicate-parent-account/226083/11 "2021-11-11T19:06:57Z")
I think I am having the same issue: BSA ID: 134344854. I’m told I have two accounts associated with my email, and the account I believe to be primary is showing a “pending” indication and displays a triangle caution symbol with the message: “not on an official unit roster on my.scounting” ---
**Author:** ![DonovanMcNeil](https://sea2.discourse-cdn.com/scouting/user_avatar/discussions.scouting.org/donovanmcneil/32/24_2.png) [@DonovanMcNeil](https://discussions.scouting.org/u/DonovanMcNeil)\ **Post date:** [November 11, 2021, 7:30pm UTC](https://discussions.scouting.org/t/unable-to-delete-duplicate-parent-account/226083/12 "2021-11-11T19:30:59Z")
@RamseyChambless I see at least 3 BSA # 10177175 - your youth 12756466 - current council - but has trainings 134344854 - current council more trainings but no registration ---
**Author:** ![RamseyChambless](https://avatars.discourse-cdn.com/v4/letter/r/3d9bf3/32.png) [@RamseyChambless](https://discussions.scouting.org/u/RamseyChambless)\ **Post date:** [November 11, 2021, 7:43pm UTC](https://discussions.scouting.org/t/unable-to-delete-duplicate-parent-account/226083/13 "2021-11-11T19:43:04Z")
would it be possible to merge 12756466 and 134344854? ---
**Author:** ![DonovanMcNeil](https://sea2.discourse-cdn.com/scouting/user_avatar/discussions.scouting.org/donovanmcneil/32/24_2.png) [@DonovanMcNeil](https://discussions.scouting.org/u/DonovanMcNeil)\ **Post date:** [November 11, 2021, 7:55pm UTC](https://discussions.scouting.org/t/unable-to-delete-duplicate-parent-account/226083/14 "2021-11-11T19:55:20Z")
only 854 is in SB - your council may be able to merge BSA #s On Scoutbook I see another SB user for you that has Den Leader Position but no BSA # so that is a bug, as only registered adults can have a position in SB ---
**Author:** ![RamseyChambless](https://avatars.discourse-cdn.com/v4/letter/r/3d9bf3/32.png) [@RamseyChambless](https://discussions.scouting.org/u/RamseyChambless)\ **Post date:** [November 11, 2021, 9:11pm UTC](https://discussions.scouting.org/t/unable-to-delete-duplicate-parent-account/226083/15 "2021-11-11T21:11:55Z")
Thanks, I’ll reach out to the council. Do you think this would resolve the “pending” and “not on an official unit roster on my.scounting” issues? ---
**Author:** ![DonovanMcNeil](https://sea2.discourse-cdn.com/scouting/user_avatar/discussions.scouting.org/donovanmcneil/32/24_2.png) [@DonovanMcNeil](https://discussions.scouting.org/u/DonovanMcNeil)\ **Post date:** [November 11, 2021, 9:12pm UTC](https://discussions.scouting.org/t/unable-to-delete-duplicate-parent-account/226083/16 "2021-11-11T21:12:47Z")
@RamseyChambless I do not see any Adult registration for you under this name - have you turned in an Adult Leader Application? ---
**Author:** ![RamseyChambless](https://avatars.discourse-cdn.com/v4/letter/r/3d9bf3/32.png) [@RamseyChambless](https://discussions.scouting.org/u/RamseyChambless)\ **Post date:** [November 11, 2021, 9:17pm UTC](https://discussions.scouting.org/t/unable-to-delete-duplicate-parent-account/226083/17 "2021-11-11T21:17:29Z")
Not this year, I did one when I first became a leader in 2017. Am I supposed to do one each year? ---
**Author:** ![DonovanMcNeil](https://sea2.discourse-cdn.com/scouting/user_avatar/discussions.scouting.org/donovanmcneil/32/24_2.png) [@DonovanMcNeil](https://discussions.scouting.org/u/DonovanMcNeil)\ **Post date:** [November 11, 2021, 9:35pm UTC](https://discussions.scouting.org/t/unable-to-delete-duplicate-parent-account/226083/18 "2021-11-11T21:35:34Z")
registration have to be renewed every year - yes - usually recharter handles that ---
**Author:** ![jacobfetzer](https://avatars.discourse-cdn.com/v4/letter/j/b782af/32.png) [@jacobfetzer](https://discussions.scouting.org/u/jacobfetzer)\ **Post date:** [November 11, 2021, 10:01pm UTC](https://discussions.scouting.org/t/unable-to-delete-duplicate-parent-account/226083/19 "2021-11-11T22:01:30Z")
You do not have turn in an application each year. Your unit merely confirms that they are keeping you each year at recharter. ---
**Author:** ![CharleyHamilton](https://sea2.discourse-cdn.com/scouting/user_avatar/discussions.scouting.org/charleyhamilton/32/3113_2.png) [@CharleyHamilton](https://discussions.scouting.org/u/CharleyHamilton)\ **Post date:** [November 11, 2021, 10:04pm UTC](https://discussions.scouting.org/t/unable-to-delete-duplicate-parent-account/226083/20 "2021-11-11T22:04:08Z")
> [@jacobfetzer](#): > > Your unit merely confirms that they are keeping you each year at recharter. but that won’t work (or you’ll drop) if your YPT expires, for example. Some councils require YPT to be current throughout the entire upcoming charter period (e.g. 1 January - 31 December), even though you may still have time left before it expires (e.g. expiring on 26 June for the following year for a 31 December recharter due date). [Next page](https://discussions.scouting.org/t/unable-to-delete-duplicate-parent-account/226083.md?page=2)