# Unable to renew our scout

**URL:** <https://discussions.scouting.org/t/unable-to-renew-our-scout/509209>\
**Category:** My Scouting Tools\
**Tags:** membership-renewal\
**Created:** [January 14, 2026, 1:52am UTC](https://discussions.scouting.org/t/unable-to-renew-our-scout/509209 "2026-01-14T01:52:18Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![DonaldHalter](https://avatars.discourse-cdn.com/v4/letter/d/4bbf92/32.png) [@DonaldHalter](https://discussions.scouting.org/u/DonaldHalter)\
**Post date:** [January 14, 2026, 1:52am UTC](https://discussions.scouting.org/t/unable-to-renew-our-scout/509209/1 "2026-01-14T01:52:18Z")

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I keep getting renewal emails for our scout ( **Member ID:** 137254971), but when I click on the “click here to directly renew” it redirects me to a page that starts to open, then is replaced with a page that shows “You are not allowed to proceed with the renewal”.

In SB+ both my wife and I are listed as parents for him (12431143 and 118502685) and it shows me as having “full control”, but searching my account on [myscouting.org](http://myscouting.org) to find a renewal option for him, he is not listed anywhere.

I looked at the Sam Houston Council page and there are no contacts listed for a registrar…or anything membership related. Where do I go to get this corrected so we can renew his membership?

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**Author:** ![DonovanMcNeil](https://sea2.discourse-cdn.com/scouting/user_avatar/discussions.scouting.org/donovanmcneil/32/24_2.png) [@DonovanMcNeil](https://discussions.scouting.org/u/DonovanMcNeil)\
**Post date:** [January 14, 2026, 2:05am UTC](https://discussions.scouting.org/t/unable-to-renew-our-scout/509209/2 "2026-01-14T02:05:36Z")

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@DonaldHalter only you are parent - BUT it is under your Other MID - go to [my.scouting.org](http://my.scouting.org) \> manage Member ID \> switch the other to Primary \> log out - back in and renew your scout - then change the Primary MID back. Then call council and ask for registrar to sort out the parents so they work better for you

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**Author:** ![DonaldHalter](https://avatars.discourse-cdn.com/v4/letter/d/4bbf92/32.png) [@DonaldHalter](https://discussions.scouting.org/u/DonaldHalter)\
**Post date:** [January 14, 2026, 3:51am UTC](https://discussions.scouting.org/t/unable-to-renew-our-scout/509209/3 "2026-01-14T03:51:05Z")

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Hah, yeah, we had all sorts of issues when we moved from a different council way back. I ended up with a second ID and my wife had three somehow. We had to get council to straighten everything out a couple years back. Sounds like there’s still some oddities! Thanks for your help.