# Unable to reset password (2)

**URL:** <https://discussions.scouting.org/t/unable-to-reset-password-2/444329>\
**Category:** Using Scoutbook & Scoutbook Plus\
**Created:** [September 8, 2024, 6:49pm UTC](https://discussions.scouting.org/t/unable-to-reset-password-2/444329 "2024-09-08T18:49:20Z")\
**Posts on this page:** 3\
**Page:** 1

<div class="post-metadata">

**Author:** ![PaulThomas4](https://avatars.discourse-cdn.com/v4/letter/p/7ea924/32.png) [@PaulThomas4](https://discussions.scouting.org/u/PaulThomas4)\
**Post date:** [September 8, 2024, 6:49pm UTC](https://discussions.scouting.org/t/unable-to-reset-password-2/444329/1 "2024-09-08T18:49:20Z")

</div>

Hi there,

I have a parent that is unable to reset their scoutbook password. They click on “forgot password” (I think on the website) and it just spins and does nothing.

Their Scoutbook plus ID is 140216506

Help!  
Paul

---

<div class="post-metadata">

**Author:** ![JenniferOlinger](https://avatars.discourse-cdn.com/v4/letter/j/ad7895/32.png) [@JenniferOlinger](https://discussions.scouting.org/u/JenniferOlinger)\
**Post date:** [September 8, 2024, 7:19pm UTC](https://discussions.scouting.org/t/unable-to-reset-password-2/444329/2 "2024-09-08T19:19:07Z")

</div>

@PaulThomas4 I looks like the parent was able to log in at my.Scouting earlier today.

If she needs to reset her password, it’s better to do it at my.Scouting using the chatbot (“Betty”).

The BSA member ID number she should be using is: 14453745.

---

<div class="post-metadata">

**Author:** ![system](https://global.discourse-cdn.com/scouting/original/1X/66e9612584db5dbf76de17f00ad877998c0ba3d6.png) [@system](https://discussions.scouting.org/u/system)\
**Post date:** [September 15, 2024, 7:19pm UTC](https://discussions.scouting.org/t/unable-to-reset-password-2/444329/3 "2024-09-15T19:19:40Z")

</div>

This topic was automatically closed 7 days after the last reply. New replies are no longer allowed.