# Unable to send and receive emails within scoutbook **URL:** \ **Category:** Using Scoutbook & Scoutbook Plus\ **Created:** [January 2, 2025, 2:41pm UTC](https://discussions.scouting.org/t/unable-to-send-and-receive-emails-within-scoutbook/465596 "2025-01-02T14:41:15Z")\ **Posts on this page:** 9\ **Page:** 1
**Author:** ![TierraJones](https://avatars.discourse-cdn.com/v4/letter/t/b38774/32.png) [@TierraJones](https://discussions.scouting.org/u/TierraJones)\ **Post date:** [January 2, 2025, 2:41pm UTC](https://discussions.scouting.org/t/unable-to-send-and-receive-emails-within-scoutbook/465596/1 "2025-01-02T14:41:15Z")
Scout 135595115 is not able to send and receive emails through scoutbook. She is the SPL now and it is really dampening her spirits. Any suggestions on why? ---
**Author:** ![Stephen\_Hornak](https://sea2.discourse-cdn.com/scouting/user_avatar/discussions.scouting.org/stephen_hornak/32/16282_2.png) [@Stephen\_Hornak](https://discussions.scouting.org/u/Stephen_Hornak)\ **Post date:** [January 2, 2025, 2:49pm UTC](https://discussions.scouting.org/t/unable-to-send-and-receive-emails-within-scoutbook/465596/2 "2025-01-02T14:49:21Z")
@TierraJones - does the scout show up for an adult in the send message section ? ---
**Author:** ![TierraJones](https://avatars.discourse-cdn.com/v4/letter/t/b38774/32.png) [@TierraJones](https://discussions.scouting.org/u/TierraJones)\ **Post date:** [January 2, 2025, 2:51pm UTC](https://discussions.scouting.org/t/unable-to-send-and-receive-emails-within-scoutbook/465596/3 "2025-01-02T14:51:55Z")
No she does not show up in send message section. ---
**Author:** ![DonovanMcNeil](https://sea2.discourse-cdn.com/scouting/user_avatar/discussions.scouting.org/donovanmcneil/32/24_2.png) [@DonovanMcNeil](https://discussions.scouting.org/u/DonovanMcNeil)\ **Post date:** [January 2, 2025, 2:52pm UTC](https://discussions.scouting.org/t/unable-to-send-and-receive-emails-within-scoutbook/465596/4 "2025-01-02T14:52:23Z")
@TierraJones that scout does not have a log in account - they can follow these instructions - then log into Scoutbook [Myst Account Setup.pdf](https://discussions.scouting.org/uploads/short-url/6oqKht7TpXATc3KHYTpSa9qmAp3.pdf) (233.0 KB) ---
**Author:** ![JenniferOlinger](https://avatars.discourse-cdn.com/v4/letter/j/ad7895/32.png) [@JenniferOlinger](https://discussions.scouting.org/u/JenniferOlinger)\ **Post date:** [January 2, 2025, 5:56pm UTC](https://discussions.scouting.org/t/unable-to-send-and-receive-emails-within-scoutbook/465596/5 "2025-01-02T17:56:58Z")
@TierraJones In addition, in order for Scouts to receive messages, they must have logged into Scoutbook at least once. After they do that, they should show up in Scoutbook’s send message section. This particular Scout has a different e-mail address in my.Scouting vs. Scoutbook. Things usually work best when the e-mail is the same in both systems. If needed, she should be able to update her e-mail when she creates her my.Scouting account. ---
**Author:** ![CathyRivas](https://avatars.discourse-cdn.com/v4/letter/c/9dc877/32.png) [@CathyRivas](https://discussions.scouting.org/u/CathyRivas)\ **Post date:** [January 2, 2025, 8:24pm UTC](https://discussions.scouting.org/t/unable-to-send-and-receive-emails-within-scoutbook/465596/6 "2025-01-02T20:24:12Z")
Hi, I would like to ask for advise. Apparently when creating the account I clicked a box regarding emails and now Im not able to receive any emails from the den leader. If someone can please advise me on how can i fix it ---
**Author:** ![CharleyHamilton](https://sea2.discourse-cdn.com/scouting/user_avatar/discussions.scouting.org/charleyhamilton/32/3113_2.png) [@CharleyHamilton](https://discussions.scouting.org/u/CharleyHamilton)\ **Post date:** [January 2, 2025, 8:33pm UTC](https://discussions.scouting.org/t/unable-to-send-and-receive-emails-within-scoutbook/465596/7 "2025-01-02T20:33:23Z")
@CathyRivas, It sounds like you may have accidentally toggled the email Opt Out. There are instructions here for re-setting that to permit emails. [https://help.scoutbook.scouting.org/knowledge-base/not-receiving-scoutbook-emails/](https://help.scoutbook.scouting.org/knowledge-base/not-receiving-scoutbook-emails/) If that doesn’t resolve the issue, please post again so folks can investigate further. ---
**Author:** ![JenniferOlinger](https://avatars.discourse-cdn.com/v4/letter/j/ad7895/32.png) [@JenniferOlinger](https://discussions.scouting.org/u/JenniferOlinger)\ **Post date:** [January 2, 2025, 8:41pm UTC](https://discussions.scouting.org/t/unable-to-send-and-receive-emails-within-scoutbook/465596/8 "2025-01-02T20:41:19Z")
@CathyRivas You will need to log in to Scoutbook (legacy) at: [https://scoutbook.scouting.org](https://scoutbook.scouting.org) Then you should be able to follow the directions that Charley provided to opt in to e-mails from Scoutbook (legacy) and Scoutbook Plus. ---
**Author:** ![system](https://global.discourse-cdn.com/scouting/original/1X/66e9612584db5dbf76de17f00ad877998c0ba3d6.png) [@system](https://discussions.scouting.org/u/system)\ **Post date:** [January 9, 2025, 8:42pm UTC](https://discussions.scouting.org/t/unable-to-send-and-receive-emails-within-scoutbook/465596/9 "2025-01-09T20:42:11Z")
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