# Unable to send or receive messages **URL:** \ **Category:** Using Scoutbook & Scoutbook Plus\ **Tags:** scoutbook\ **Created:** [August 11, 2026, 2:58am UTC](https://discussions.scouting.org/t/unable-to-send-or-receive-messages/511571 "2026-08-11T02:58:20Z")\ **Posts on this page:** 8\ **Page:** 1
**Author:** ![Alycia\_Leiby](https://avatars.discourse-cdn.com/v4/letter/a/65b543/32.png) [@Alycia\_Leiby](https://discussions.scouting.org/u/Alycia_Leiby)\ **Post date:** [August 11, 2026, 2:58am UTC](https://discussions.scouting.org/t/unable-to-send-or-receive-messages/511571/1 "2026-08-11T02:58:20Z")
Hi - my user ID is 12892344. I was able to send and recieve messages in the past but no longer am able to do this. My name shows up in messaging, but is not able to be selected. I am not able to send messages either. I received an error message about clearing the cash which I have done a number of times but does not seem to work. This is going on for a few of the Parent leaders in our Troop as well. Does anyone know how to fix this? I have opted into emails and have an active email address listed. ---
**Author:** ![Stephen\_Hornak](https://sea2.discourse-cdn.com/scouting/user_avatar/discussions.scouting.org/stephen_hornak/32/16282_2.png) [@Stephen\_Hornak](https://discussions.scouting.org/u/Stephen_Hornak)\ **Post date:** [August 11, 2026, 10:04am UTC](https://discussions.scouting.org/t/unable-to-send-or-receive-messages/511571/2 "2026-08-11T10:04:43Z")
@Alycia_Leiby - the first this that parents who are not registered leaders do not have access to the message system. There is an open issue concerning certain adults listed on the message system that can not be checked to send a message. Watch the change log for that fix. ---
**Author:** ![Alycia\_Leiby](https://avatars.discourse-cdn.com/v4/letter/a/65b543/32.png) [@Alycia\_Leiby](https://discussions.scouting.org/u/Alycia_Leiby)\ **Post date:** [August 11, 2026, 10:26am UTC](https://discussions.scouting.org/t/unable-to-send-or-receive-messages/511571/3 "2026-08-11T10:26:15Z")
Thank you but can you clarify where I go to find out what I need to do ? ---
**Author:** ![Alycia\_Leiby](https://avatars.discourse-cdn.com/v4/letter/a/65b543/32.png) [@Alycia\_Leiby](https://discussions.scouting.org/u/Alycia_Leiby)\ **Post date:** [August 11, 2026, 10:30am UTC](https://discussions.scouting.org/t/unable-to-send-or-receive-messages/511571/4 "2026-08-11T10:30:52Z")
Sorry not sure what this means or still how to fix the problem ? Could not find the “change log”. Thank you for any assistance you can provide. ---
**Author:** ![Stephen\_Hornak](https://sea2.discourse-cdn.com/scouting/user_avatar/discussions.scouting.org/stephen_hornak/32/16282_2.png) [@Stephen\_Hornak](https://discussions.scouting.org/u/Stephen_Hornak)\ **Post date:** [August 11, 2026, 10:33am UTC](https://discussions.scouting.org/t/unable-to-send-or-receive-messages/511571/5 "2026-08-11T10:33:26Z")
@Alycia_Leiby - the change log is here: > **[Scoutbook Plus Change Log](https://discussions.scouting.org/c/scoutbook/scoutbook-change-log/16)** > > The Scoutbook Change Log If the issue is that certain people on the recipient list can not be selected then it is the dev team that will need to fix it. If you are asking about parents being able to use message then that is by design. ---
**Author:** ![Alycia\_Leiby](https://avatars.discourse-cdn.com/v4/letter/a/65b543/32.png) [@Alycia\_Leiby](https://discussions.scouting.org/u/Alycia_Leiby)\ **Post date:** [August 11, 2026, 11:12am UTC](https://discussions.scouting.org/t/unable-to-send-or-receive-messages/511571/6 "2026-08-11T11:12:44Z")
Thank you. Yes that is the issue. How / where do I go to tell the “dev team” to fix it? Thank you Alycia ---
**Author:** ![Stephen\_Hornak](https://sea2.discourse-cdn.com/scouting/user_avatar/discussions.scouting.org/stephen_hornak/32/16282_2.png) [@Stephen\_Hornak](https://discussions.scouting.org/u/Stephen_Hornak)\ **Post date:** [August 11, 2026, 11:16am UTC](https://discussions.scouting.org/t/unable-to-send-or-receive-messages/511571/7 "2026-08-11T11:16:34Z")
@Alycia_Leiby - the dev team has already been made aware of the issue from multiple prior posts. > [@No longer able to message specific leaders](https://discussions.scouting.org/t/no-longer-able-to-message-specific-leaders/511394/35): > > @JamesCuomo We reported this yesterday. Watch [Scoutbook - Scoutbook Plus Change Log - Scouting Forums](https://discussions.scouting.org/c/scoutbook/scoutbook-change-log/16) for an announcement of a fix. ---
**Author:** ![system](https://global.discourse-cdn.com/scouting/original/1X/66e9612584db5dbf76de17f00ad877998c0ba3d6.png) [@system](https://discussions.scouting.org/u/system)\ **Post date:** [August 18, 2026, 11:16am UTC](https://discussions.scouting.org/t/unable-to-send-or-receive-messages/511571/8 "2026-08-18T11:16:52Z")
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