# Unable to transfer scout to new council

**URL:** <https://discussions.scouting.org/t/unable-to-transfer-scout-to-new-council/511738>\
**Category:** My Scouting Tools\
**Created:** [August 27, 2026, 2:34am UTC](https://discussions.scouting.org/t/unable-to-transfer-scout-to-new-council/511738 "2026-08-27T02:34:56Z")\
**Posts on this page:** 7\
**Page:** 1

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**Author:** ![StephenWillson2](https://sea2.discourse-cdn.com/scouting/user_avatar/discussions.scouting.org/stephenwillson2/32/20924_2.png) [@StephenWillson2](https://discussions.scouting.org/u/StephenWillson2)\
**Post date:** [August 27, 2026, 2:34am UTC](https://discussions.scouting.org/t/unable-to-transfer-scout-to-new-council/511738/1 "2026-08-27T02:34:56Z")

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I am the SM for T303F in the Transatlantic council and am attempting to transfer in a scout (ID: 141638371). The scout was previously in the Far East council.

I attempted to transfer the scout to the troop but receive the error: "Member Not Found

We were not able to retrieve information from the memberId"

Can I get help in transferring this scout to the troop?

Thanks

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**Author:** ![JenniferOlinger](https://avatars.discourse-cdn.com/v4/letter/j/ad7895/32.png) [@JenniferOlinger](https://discussions.scouting.org/u/JenniferOlinger)\
**Post date:** [August 27, 2026, 3:41am UTC](https://discussions.scouting.org/t/unable-to-transfer-scout-to-new-council/511738/2 "2026-08-27T03:41:27Z")

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@StephenWillson2 The Scout can’t be transferred for 2 reasons:

1. The Scout’s registration is expired.
2. The Scout’s “Relationships” are messed up. Far East Council’s Registrar needs to fix the Scout’s relationships with their Registrar Tools.

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**Author:** ![StephenWillson2](https://sea2.discourse-cdn.com/scouting/user_avatar/discussions.scouting.org/stephenwillson2/32/20924_2.png) [@StephenWillson2](https://discussions.scouting.org/u/StephenWillson2)\
**Post date:** [August 27, 2026, 4:02am UTC](https://discussions.scouting.org/t/unable-to-transfer-scout-to-new-council/511738/3 "2026-08-27T04:02:19Z")

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Thank you for the quick response!

What are the next steps for this action?

Do we need to get the scout’s relationships fixed before the re-registration?

Scout and Parent ID Information:

Scout ID: 141638371

Parent IDs

Parent My.scouting Account ID: 12935204

Parent Member ID 1: 142312250

Parent Member ID 2: 141638367

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<div class="post-metadata">

**Author:** ![JenniferOlinger](https://avatars.discourse-cdn.com/v4/letter/j/ad7895/32.png) [@JenniferOlinger](https://discussions.scouting.org/u/JenniferOlinger)\
**Post date:** [August 27, 2026, 4:04am UTC](https://discussions.scouting.org/t/unable-to-transfer-scout-to-new-council/511738/4 "2026-08-27T04:04:11Z")

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@StephenWillson2 My recommendation would be to get the Scout’s relationships fixed first. Then have them register in the new council.

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**Author:** ![StephenWillson2](https://sea2.discourse-cdn.com/scouting/user_avatar/discussions.scouting.org/stephenwillson2/32/20924_2.png) [@StephenWillson2](https://discussions.scouting.org/u/StephenWillson2)\
**Post date:** [August 27, 2026, 4:05am UTC](https://discussions.scouting.org/t/unable-to-transfer-scout-to-new-council/511738/5 "2026-08-27T04:05:30Z")

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That’s very helpful, do you have contact information for the Far East Council’s Registrar?

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**Author:** ![JenniferOlinger](https://avatars.discourse-cdn.com/v4/letter/j/ad7895/32.png) [@JenniferOlinger](https://discussions.scouting.org/u/JenniferOlinger)\
**Post date:** [August 27, 2026, 4:08am UTC](https://discussions.scouting.org/t/unable-to-transfer-scout-to-new-council/511738/6 "2026-08-27T04:08:06Z")

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[https://www.fareastcouncil.org/contact-us](https://www.fareastcouncil.org/contact-us)

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**Author:** ![system](https://global.discourse-cdn.com/scouting/original/1X/66e9612584db5dbf76de17f00ad877998c0ba3d6.png) [@system](https://discussions.scouting.org/u/system)\
**Post date:** [August 28, 2026, 4:08am UTC](https://discussions.scouting.org/t/unable-to-transfer-scout-to-new-council/511738/7 "2026-08-28T04:08:37Z")

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