# Unable to view or update rank requirements for Scouts BSA Ranks **URL:** \ **Category:** Using Scoutbook & Scoutbook Plus\ **Tags:** advancement, scoutbook, rank\ **Created:** [September 15, 2025, 2:32pm UTC](https://discussions.scouting.org/t/unable-to-view-or-update-rank-requirements-for-scouts-bsa-ranks/507122 "2025-09-15T14:32:39Z")\ **Posts on this page:** 7\ **Page:** 1
**Author:** ![KimLadzinske](https://avatars.discourse-cdn.com/v4/letter/k/b9e5f3/32.png) [@KimLadzinske](https://discussions.scouting.org/u/KimLadzinske)\ **Post date:** [September 15, 2025, 2:32pm UTC](https://discussions.scouting.org/t/unable-to-view-or-update-rank-requirements-for-scouts-bsa-ranks/507122/1 "2025-09-15T14:32:39Z")
This morning I am unable to see any rank. I have tried several Scouts in 2 different units. Looks like merit badges and awards are available. See screenshot for ID #140872446 ![image](https://global.discourse-cdn.com/scouting/original/3X/4/b/4ba55fc3e9ddfb79e0a6bc2f26e679bf8fe2133f.png) ---
**Author:** ![DonovanMcNeil](https://sea2.discourse-cdn.com/scouting/user_avatar/discussions.scouting.org/donovanmcneil/32/24_2.png) [@DonovanMcNeil](https://discussions.scouting.org/u/DonovanMcNeil)\ **Post date:** [September 15, 2025, 2:34pm UTC](https://discussions.scouting.org/t/unable-to-view-or-update-rank-requirements-for-scouts-bsa-ranks/507122/2 "2025-09-15T14:34:09Z")
@KimLadzinske can you try an incognito window for me please - to see if it is your computer ---
**Author:** ![KimLadzinske](https://avatars.discourse-cdn.com/v4/letter/k/b9e5f3/32.png) [@KimLadzinske](https://discussions.scouting.org/u/KimLadzinske)\ **Post date:** [September 15, 2025, 2:40pm UTC](https://discussions.scouting.org/t/unable-to-view-or-update-rank-requirements-for-scouts-bsa-ranks/507122/3 "2025-09-15T14:40:23Z")
I am able to see the rank requirements through an incognito window. What does that mean? ![image](https://global.discourse-cdn.com/scouting/original/3X/4/4/440c5bbf4fa463e90e4c7dc54ade04616934f431.png) ---
**Author:** ![DonovanMcNeil](https://sea2.discourse-cdn.com/scouting/user_avatar/discussions.scouting.org/donovanmcneil/32/24_2.png) [@DonovanMcNeil](https://discussions.scouting.org/u/DonovanMcNeil)\ **Post date:** [September 15, 2025, 2:42pm UTC](https://discussions.scouting.org/t/unable-to-view-or-update-rank-requirements-for-scouts-bsa-ranks/507122/4 "2025-09-15T14:42:35Z")
@KimLadzinske thanks - usually that means it is one of 2 things. 1. Some extension you have for browser - like a pop ad blocker or something is causing issues 2. Your cache is the issue and you need to clear your cache for [scouting.org](http://scouting.org) data (best done when all scouting windows are closed.) ---
**Author:** ![KimLadzinske](https://avatars.discourse-cdn.com/v4/letter/k/b9e5f3/32.png) [@KimLadzinske](https://discussions.scouting.org/u/KimLadzinske)\ **Post date:** [September 15, 2025, 2:43pm UTC](https://discussions.scouting.org/t/unable-to-view-or-update-rank-requirements-for-scouts-bsa-ranks/507122/5 "2025-09-15T14:43:39Z")
I had checked extensions and pop up blocker. Will try cache. thanks ---
**Author:** ![KimLadzinske](https://avatars.discourse-cdn.com/v4/letter/k/b9e5f3/32.png) [@KimLadzinske](https://discussions.scouting.org/u/KimLadzinske)\ **Post date:** [September 15, 2025, 2:53pm UTC](https://discussions.scouting.org/t/unable-to-view-or-update-rank-requirements-for-scouts-bsa-ranks/507122/6 "2025-09-15T14:53:18Z")
This worked! Thanks! ---
**Author:** ![system](https://global.discourse-cdn.com/scouting/original/1X/66e9612584db5dbf76de17f00ad877998c0ba3d6.png) [@system](https://discussions.scouting.org/u/system)\ **Post date:** [September 22, 2025, 2:53pm UTC](https://discussions.scouting.org/t/unable-to-view-or-update-rank-requirements-for-scouts-bsa-ranks/507122/7 "2025-09-22T14:53:35Z")
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