Update User Birthday

We have a non member parent who has a Scoutbook account to see their scout. However, she forgot her password and cannot get a new one because her birthday show up as an invalid when I look at her Scoutbook / Internet Advancement record.

How can we add her birthday to her record so she can request to get a new password?

Member ID # 140282221

Thank you, Jason

I sent you a private message.

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