# User can’t log in to Scoutbook

**URL:** <https://discussions.scouting.org/t/user-can-t-log-in-to-scoutbook/254101>\
**Category:** Using Scoutbook & Scoutbook Plus\
**Created:** [October 12, 2021, 5:36pm UTC](https://discussions.scouting.org/t/user-can-t-log-in-to-scoutbook/254101 "2021-10-12T17:36:15Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![HowardDraisen](https://avatars.discourse-cdn.com/v4/letter/h/c4cdca/32.png) [@HowardDraisen](https://discussions.scouting.org/u/HowardDraisen)\
**Post date:** [October 12, 2021, 5:36pm UTC](https://discussions.scouting.org/t/user-can-t-log-in-to-scoutbook/254101/1 "2021-10-12T17:36:15Z")

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User 12061327 cannot log in to her account. She tried resetting the password but does not get the password reset email. Please help!

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**Author:** ![DonovanMcNeil](https://sea2.discourse-cdn.com/scouting/user_avatar/discussions.scouting.org/donovanmcneil/32/24_2.png) [@DonovanMcNeil](https://discussions.scouting.org/u/DonovanMcNeil)\
**Post date:** [October 12, 2021, 5:49pm UTC](https://discussions.scouting.org/t/user-can-t-log-in-to-scoutbook/254101/2 "2021-10-12T17:49:04Z")

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@HowardDraisen the password is reset to “Training1”

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**Author:** ![HowardDraisen](https://avatars.discourse-cdn.com/v4/letter/h/c4cdca/32.png) [@HowardDraisen](https://discussions.scouting.org/u/HowardDraisen)\
**Post date:** [October 12, 2021, 6:40pm UTC](https://discussions.scouting.org/t/user-can-t-log-in-to-scoutbook/254101/3 "2021-10-12T18:40:26Z")

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Thank you! That worked.

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**Author:** ![system](https://global.discourse-cdn.com/scouting/original/1X/66e9612584db5dbf76de17f00ad877998c0ba3d6.png) [@system](https://discussions.scouting.org/u/system)\
**Post date:** [October 13, 2021, 6:40pm UTC](https://discussions.scouting.org/t/user-can-t-log-in-to-scoutbook/254101/4 "2021-10-13T18:40:53Z")

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