# User is not authorized access api Error **URL:** \ **Category:** Scoutbook & Scoutbook Plus Bugs\ **Created:** [August 29, 2025, 3:44pm UTC](https://discussions.scouting.org/t/user-is-not-authorized-access-api-error/506621 "2025-08-29T15:44:15Z")\ **Posts on this page:** 20\ **Page:** 1
**Author:** ![MashellFuller](https://avatars.discourse-cdn.com/v4/letter/m/cab0a1/32.png) [@MashellFuller](https://discussions.scouting.org/u/MashellFuller)\ **Post date:** [August 29, 2025, 3:44pm UTC](https://discussions.scouting.org/t/user-is-not-authorized-access-api-error/506621/1 "2025-08-29T15:44:15Z")
I am receiving “User ID is not authorized to access this api” error in attempting to update rank requirements individually and through quick entry. Please assist. ---
**Author:** ![DonovanMcNeil](https://sea2.discourse-cdn.com/scouting/user_avatar/discussions.scouting.org/donovanmcneil/32/24_2.png) [@DonovanMcNeil](https://discussions.scouting.org/u/DonovanMcNeil)\ **Post date:** [August 29, 2025, 3:52pm UTC](https://discussions.scouting.org/t/user-is-not-authorized-access-api-error/506621/2 "2025-08-29T15:52:01Z")
@MashellFuller is that the only time you see it? can you click profiles and they open? ---
**Author:** ![MashellFuller](https://avatars.discourse-cdn.com/v4/letter/m/cab0a1/32.png) [@MashellFuller](https://discussions.scouting.org/u/MashellFuller)\ **Post date:** [August 29, 2025, 3:52pm UTC](https://discussions.scouting.org/t/user-is-not-authorized-access-api-error/506621/3 "2025-08-29T15:52:50Z")
yes, I can see into the scouts profile, can even add the date and notes to the requirement, only when I save do i get that error ---
**Author:** ![DonovanMcNeil](https://sea2.discourse-cdn.com/scouting/user_avatar/discussions.scouting.org/donovanmcneil/32/24_2.png) [@DonovanMcNeil](https://discussions.scouting.org/u/DonovanMcNeil)\ **Post date:** [August 29, 2025, 3:54pm UTC](https://discussions.scouting.org/t/user-is-not-authorized-access-api-error/506621/4 "2025-08-29T15:54:43Z")
When you say Add Date. So you can go to Swimming MB and add a requirement or Final Date? When does error appear? When you approve? ---
**Author:** ![MashellFuller](https://avatars.discourse-cdn.com/v4/letter/m/cab0a1/32.png) [@MashellFuller](https://discussions.scouting.org/u/MashellFuller)\ **Post date:** [August 29, 2025, 4:04pm UTC](https://discussions.scouting.org/t/user-is-not-authorized-access-api-error/506621/5 "2025-08-29T16:04:54Z")
so this is for rank requirement. when I add the date click on approved and hit save ---
**Author:** ![DonovanMcNeil](https://sea2.discourse-cdn.com/scouting/user_avatar/discussions.scouting.org/donovanmcneil/32/24_2.png) [@DonovanMcNeil](https://discussions.scouting.org/u/DonovanMcNeil)\ **Post date:** [August 29, 2025, 4:05pm UTC](https://discussions.scouting.org/t/user-is-not-authorized-access-api-error/506621/6 "2025-08-29T16:05:37Z")
@MashellFuller so if you add date and do NOT approve - what happens? ---
**Author:** ![MashellFuller](https://avatars.discourse-cdn.com/v4/letter/m/cab0a1/32.png) [@MashellFuller](https://discussions.scouting.org/u/MashellFuller)\ **Post date:** [August 29, 2025, 4:08pm UTC](https://discussions.scouting.org/t/user-is-not-authorized-access-api-error/506621/7 "2025-08-29T16:08:55Z")
@DonovanMcNeil same error shows ---
**Author:** ![MashellFuller](https://avatars.discourse-cdn.com/v4/letter/m/cab0a1/32.png) [@MashellFuller](https://discussions.scouting.org/u/MashellFuller)\ **Post date:** [August 29, 2025, 4:09pm UTC](https://discussions.scouting.org/t/user-is-not-authorized-access-api-error/506621/8 "2025-08-29T16:09:34Z")
![Screenshot 2025-08-29 at 11.06.55 AM](https://global.discourse-cdn.com/scouting/original/3X/b/c/bc5f83388f21639cf8fe7fa78e3ef81c90c6b5f3.jpeg) ---
**Author:** ![DonovanMcNeil](https://sea2.discourse-cdn.com/scouting/user_avatar/discussions.scouting.org/donovanmcneil/32/24_2.png) [@DonovanMcNeil](https://discussions.scouting.org/u/DonovanMcNeil)\ **Post date:** [August 29, 2025, 4:10pm UTC](https://discussions.scouting.org/t/user-is-not-authorized-access-api-error/506621/9 "2025-08-29T16:10:22Z")
OK I have it reported - there is a scheduled fix but I am not sure if it covers this ---
**Author:** ![MashellFuller](https://avatars.discourse-cdn.com/v4/letter/m/cab0a1/32.png) [@MashellFuller](https://discussions.scouting.org/u/MashellFuller)\ **Post date:** [August 29, 2025, 4:10pm UTC](https://discussions.scouting.org/t/user-is-not-authorized-access-api-error/506621/10 "2025-08-29T16:10:46Z")
![Screenshot 2025-08-29 at 11.10.22 AM](https://global.discourse-cdn.com/scouting/original/3X/d/d/dd6f69a2c6606db90dab7fd299a981a21195804f.jpeg) ---
**Author:** ![MashellFuller](https://avatars.discourse-cdn.com/v4/letter/m/cab0a1/32.png) [@MashellFuller](https://discussions.scouting.org/u/MashellFuller)\ **Post date:** [August 29, 2025, 4:11pm UTC](https://discussions.scouting.org/t/user-is-not-authorized-access-api-error/506621/11 "2025-08-29T16:11:01Z")
Just sharing for documentation purposes ---
**Author:** ![MashellFuller](https://avatars.discourse-cdn.com/v4/letter/m/cab0a1/32.png) [@MashellFuller](https://discussions.scouting.org/u/MashellFuller)\ **Post date:** [August 29, 2025, 4:11pm UTC](https://discussions.scouting.org/t/user-is-not-authorized-access-api-error/506621/12 "2025-08-29T16:11:23Z")
awesome, thanks so much. when is the deployment? so I know when I should come back in ---
**Author:** ![edavignon](https://sea2.discourse-cdn.com/scouting/user_avatar/discussions.scouting.org/edavignon/32/16_2.png) [@edavignon](https://discussions.scouting.org/u/edavignon)\ **Post date:** [August 29, 2025, 4:11pm UTC](https://discussions.scouting.org/t/user-is-not-authorized-access-api-error/506621/13 "2025-08-29T16:11:58Z")
Watch [Scoutbook - Scoutbook Plus Change Log - Scouting Forums](https://discussions.scouting.org/c/scoutbook/scoutbook-change-log/16) for an announcement of a fix. ---
**Author:** ![edavignon](https://sea2.discourse-cdn.com/scouting/user_avatar/discussions.scouting.org/edavignon/32/16_2.png) [@edavignon](https://discussions.scouting.org/u/edavignon)\ **Post date:** [August 29, 2025, 10:41pm UTC](https://discussions.scouting.org/t/user-is-not-authorized-access-api-error/506621/14 "2025-08-29T22:41:27Z")
@MashellFuller We believe this was fixed earlier today. Please try again and let us know. ---
**Author:** ![MichaelEvans8](https://avatars.discourse-cdn.com/v4/letter/m/b782af/32.png) [@MichaelEvans8](https://discussions.scouting.org/u/MichaelEvans8)\ **Post date:** [August 30, 2025, 5:05pm UTC](https://discussions.scouting.org/t/user-is-not-authorized-access-api-error/506621/15 "2025-08-30T17:05:11Z")
Unfortunately, not fixed for me \*\*Detailed description of the issue “ **Error -** User is not authorized to access this API.” got this when attempting to update a rank requirement for scout rank. my id: 128836706 \*\*If applicable, name of rank, adventure, merit badge or award including the version. rank: Scout requirement: 4a (knots) \*\*Scouting America Member ID (no names) of the Scout where the error occurred. youthProfile/14033602/ranks/1 scout ID 141328752 * * * – Windows 11 I tried Chrome, CTRL+F5 hard refresh, Incognito window i tried Edge, CTRL + F5, InPrivate window Android tried Chrome looking forward to hearing more next week! ---
**Author:** ![DavidKlingman](https://avatars.discourse-cdn.com/v4/letter/d/ebca7d/32.png) [@DavidKlingman](https://discussions.scouting.org/u/DavidKlingman)\ **Post date:** [August 30, 2025, 10:08pm UTC](https://discussions.scouting.org/t/user-is-not-authorized-access-api-error/506621/16 "2025-08-30T22:08:47Z")
I am also receiving the same message when trying to input rank requirements. ---
**Author:** ![ShuZhang](https://avatars.discourse-cdn.com/v4/letter/s/f1d935/32.png) [@ShuZhang](https://discussions.scouting.org/u/ShuZhang)\ **Post date:** [September 1, 2025, 2:40am UTC](https://discussions.scouting.org/t/user-is-not-authorized-access-api-error/506621/17 "2025-09-01T02:40:02Z")
I’ve been receiving the API errors for three days. Can’t sign off scout’s rank requirements either. ---
**Author:** ![CharleyHamilton](https://sea2.discourse-cdn.com/scouting/user_avatar/discussions.scouting.org/charleyhamilton/32/3113_2.png) [@CharleyHamilton](https://discussions.scouting.org/u/CharleyHamilton)\ **Post date:** [September 1, 2025, 4:12am UTC](https://discussions.scouting.org/t/user-is-not-authorized-access-api-error/506621/18 "2025-09-01T04:12:01Z")
@DavidKlingman and @ShuZhang, Are y’all still seeing the error after forcing a refresh of Scoutbook+ and/or using an incognito/private browsing window? SB+ tends to cache a lot of material, and as a result can still generate errors after an update is pushed without clearing the cached information. ---
**Author:** ![ShuZhang](https://avatars.discourse-cdn.com/v4/letter/s/f1d935/32.png) [@ShuZhang](https://discussions.scouting.org/u/ShuZhang)\ **Post date:** [September 1, 2025, 5:59am UTC](https://discussions.scouting.org/t/user-is-not-authorized-access-api-error/506621/19 "2025-09-01T05:59:21Z")
Hi, Charley, I tried to use the InPrivate/Incognito browsers with Edge, Chrome, or Firefox. Unfortunately, I still experience the API issues. The issues occurred when I tried to sign off more than one scouts’ rank requirements. Thank you! Shu ---
**Author:** ![CharleyHamilton](https://sea2.discourse-cdn.com/scouting/user_avatar/discussions.scouting.org/charleyhamilton/32/3113_2.png) [@CharleyHamilton](https://discussions.scouting.org/u/CharleyHamilton)\ **Post date:** [September 1, 2025, 6:11am UTC](https://discussions.scouting.org/t/user-is-not-authorized-access-api-error/506621/20 "2025-09-01T06:11:57Z")
That’s good data. Thanks! Was it only particular scouts, or any time you tried any combination of scouts? If it’s only particular scouts (or you’ve only tried particular scouts), can you please post the Scouting America Member IDs for those scouts (no names please!)? The SUAC volunteers may be able to get additional information on what’s going on that way. [Next page](https://discussions.scouting.org/t/user-is-not-authorized-access-api-error/506621.md?page=2)