User not linking

I have an issue with a scout. (name removed by admin) accidentally filled out a new application this year. I had it cancelled after it processed but this created a second ID for him. Scoutbook is showing him but not linking him due to this. Pack 119, Mecklenburg Council. I think because his new ID was cancelled and his previous is the active one is what is causing the issue


SB User ID:


BSA Member ID:


Previous BSA Member ID:


@BrianHooper1 this should be fixed for you

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