Wrong BSA ID Numbers

I have a request for help from Troop 1876 in Denver Council. I am a Scoutbook Champion for Council without any additional access. I do not belong to Troop 1876.

The issue is that there are two Scouts that are twins and it look like their BSA ID numbers are switched. Scout 1, John, 132599431 is linked to his brother’s account. Scout 2, Luke 132599446 account is linked to John’s account in Scoutbook.

Can we switch the two accounts? Right now John’s advancements go into Luke and vise versa.

Scoutbook Champion Denver Area Council

Everything looks correct - one item we cannot always see is NickName - maybe someone got funny and put in nicknames of the other brother - you can have them check that.

I have an email from the parent showing the error can I forward that to you?

I will send you a direct message > look at top right Avatar to find it > it will be a green dot with a number 1 > it will be a private message channel with select members of the Scoutbook User Advisory Council (SUAC)

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