Wrong Scout in Scoutbook

KristiDavis · October 11, 2019, 3:19pm

I had a Scout entered in my Wolf den that was completely different than mine. This Scout was in the Circle 10 Council (another state), a white child (ours is African American) and a different pack number. The parent connections were completely incorrect. However, the home address was actually correct

His name Jacob Smith - and so is our Wolf. I didn’t look at the birthday, but perhaps this caused the mix up. On the advice of our local council, I manually removed Jacob Smith. Then I manually added our Jacob Smith, using the BSA ID# that is correct for our Jacob Smith in Louisiana.

It will not let me advancement sync because “his ID is already being used”. I have submitted two tickets to Scoutbook, with no response. Our local council suggests this: another council needs to release them from their Scoutbook den. I can’t even get our scout a Bobcat badge. I need help

Kristi Davis - Cubmaster Pack 234 in Louisiana Purchase Council

DonovanMcNeil · October 11, 2019, 3:25pm

OK - you need to send an email to Scoutbook.support@scouting.org - explain the situation to them. Post the SSD-##### you get back in reply here please.

DonovanMcNeil · October 11, 2019, 3:27pm

@KristiDavis What I would do to get your Jacob in > End the membership of the one you manually added > Go to Roster > Under Scouts List use the Transfer tool > That will bring the Jacob you need in

KristiDavis · October 11, 2019, 3:38pm

I’ve emailed them twice in 6 days already. No response.

John and Kristi Davis
johnandkristi@yahoo.com

jacobfetzer · October 11, 2019, 3:46pm

I’d stop listening to your council on this. This issue is beyond them, and they are giving you bad advice.

KristiDavis · October 11, 2019, 3:46pm

Ok, I did just that. It brought back the same scout from Circle 10 Council (the incorrect scout) : wrong photo, wrong parents, wrong connections, wrong council, wrong person and correct address

John and Kristi Davis
johnandkristi@yahoo.com