I had a Scout entered in my Wolf den that was completely different than mine. This Scout was in the Circle 10 Council (another state), a white child (ours is African American) and a different pack number. The parent connections were completely incorrect. However, the home address was actually correct
His name Jacob Smith - and so is our Wolf. I didn’t look at the birthday, but perhaps this caused the mix up. On the advice of our local council, I manually removed Jacob Smith. Then I manually added our Jacob Smith, using the BSA ID# that is correct for our Jacob Smith in Louisiana.
It will not let me advancement sync because “his ID is already being used”. I have submitted two tickets to Scoutbook, with no response. Our local council suggests this: another council needs to release them from their Scoutbook den. I can’t even get our scout a Bobcat badge. I need help
Kristi Davis - Cubmaster Pack 234 in Louisiana Purchase Council