# \#error **URL:** https://discussions.scouting.org/tag/error/201.md [Latest](https://discussions.scouting.org/latest.md) · [Categories](https://discussions.scouting.org/categories.md) · [Tags](https://discussions.scouting.org/tags.md) --- ## [Error message when simply viewing a roster entry](https://discussions.scouting.org/t/error-message-when-simply-viewing-a-roster-entry/511211)
**Author:** [@MichaelPomraning](https://discussions.scouting.org/u/MichaelPomraning)\ **Replies:** 4\ **Last updated:** [July 6, 2026, 2:22am UTC](https://discussions.scouting.org/t/error-message-when-simply-viewing-a-roster-entry/511211 "2026-07-06T02:22:47Z")
When I view a youth profile, I am greeted with an error popup Error Your position(s) and related permissions do not allow you to perform this action. However, I can see the youth profile. Presumably the page is attemp… --- ## [Award Entry results in error “/0/awards/0/id -1 is not greater or equal to 1”](https://discussions.scouting.org/t/award-entry-results-in-error-0-awards-0-id-1-is-not-greater-or-equal-to-1/509628)
**Author:** [@JonathanGandy1](https://discussions.scouting.org/u/JonathanGandy1)\ **Replies:** 3\ **Last updated:** [February 23, 2026, 3:48am UTC](https://discussions.scouting.org/t/award-entry-results-in-error-0-awards-0-id-1-is-not-greater-or-equal-to-1/509628 "2026-02-23T03:48:55Z")
This afternoon, while attempting to document completion of the Totin’ Chit and Paul Bunyan Award for multiple scouts, I received an error. The awards registered for some but not others. For those that did not have the … --- ## [Your position(s) and related permissions do not allow you to perform this action](https://discussions.scouting.org/t/your-position-s-and-related-permissions-do-not-allow-you-to-perform-this-action/509515)
**Author:** [@JasonScott7](https://discussions.scouting.org/u/JasonScott7)\ **Replies:** 2\ **Last updated:** [February 13, 2026, 12:25pm UTC](https://discussions.scouting.org/t/your-position-s-and-related-permissions-do-not-allow-you-to-perform-this-action/509515 "2026-02-13T12:25:43Z")
When I log in to scoutbook and click on anything, I receive the error. If I click on Advancement, Profile, my current rank, a merit badge….everything. I get this error. How do I resolve? --- ## [Error when awarding Polar Bear Award](https://discussions.scouting.org/t/error-when-awarding-polar-bear-award/509411)
**Author:** [@EmilyMcMurtrey1](https://discussions.scouting.org/u/EmilyMcMurtrey1)\ **Replies:** 4\ **Last updated:** [February 4, 2026, 5:57pm UTC](https://discussions.scouting.org/t/error-when-awarding-polar-bear-award/509411 "2026-02-04T17:57:15Z")
I am able to enter the Polar Bear Award for some members of my troop, however I received an error message with 1 scout and it now shows the award as started but not approved. I have approved it many times but it never u… --- ## [Status 409 Message for AOL Required Advancement](https://discussions.scouting.org/t/status-409-message-for-aol-required-advancement/508557)
**Author:** [@MattColes](https://discussions.scouting.org/u/MattColes)\ **Replies:** 13\ **Last updated:** [December 1, 2025, 4:17pm UTC](https://discussions.scouting.org/t/status-409-message-for-aol-required-advancement/508557 "2025-12-01T16:17:26Z")
I am in the process of updating Scoutbook for my AOL Den. I keep getting the following error under the “Personal Fitness” Required Advancement for only this Scout. All other advancements will update except this one. … --- ## [Error when adding a parent connection to a scout: subUnitType and subUnitId are required](https://discussions.scouting.org/t/error-when-adding-a-parent-connection-to-a-scout-subunittype-and-subunitid-are-required/508380)
**Author:** [@Kyle\_Bishop](https://discussions.scouting.org/u/Kyle_Bishop)\ **Replies:** 4\ **Last updated:** [November 14, 2025, 1:16pm UTC](https://discussions.scouting.org/t/error-when-adding-a-parent-connection-to-a-scout-subunittype-and-subunitid-are-required/508380 "2025-11-14T13:16:38Z")
Good morning, we are trying to add a new parent to their scout in SB+. We can find the parent through the connection search feature but when we try to add them we get the following error: Error subUnitType and subUnitI… --- ## [No Scoutbook Data!](https://discussions.scouting.org/t/no-scoutbook-data/508160)
**Author:** [@KristenAyres](https://discussions.scouting.org/u/KristenAyres)\ **Replies:** 8\ **Last updated:** [November 4, 2025, 5:35pm UTC](https://discussions.scouting.org/t/no-scoutbook-data/508160 "2025-11-04T17:35:30Z")
Is there something wonky going on with Scoutbook Plus? Both yesterday and today when I go in there it shows 0 people in any of my units - both my home unit where I am the COR, and any of my district units. I was recentl… --- ## [Scoutbook Merit Badge Advancement - not working](https://discussions.scouting.org/t/scoutbook-merit-badge-advancement-not-working/507783)
**Author:** [@TIRSAPARRISH](https://discussions.scouting.org/u/TIRSAPARRISH)\ **Replies:** 7\ **Last updated:** [October 16, 2025, 1:20am UTC](https://discussions.scouting.org/t/scoutbook-merit-badge-advancement-not-working/507783 "2025-10-16T01:20:36Z")
When I got through scoutbook via connections to an individual scout to log their merit badge is comes up with an error and tells me to report the issue here. --- ## [Scoutbook error - another user using the same email address](https://discussions.scouting.org/t/scoutbook-error-another-user-using-the-same-email-address/507603)
**Author:** [@RobbieHonious](https://discussions.scouting.org/u/RobbieHonious)\ **Replies:** 1\ **Last updated:** [October 5, 2025, 1:19pm UTC](https://discussions.scouting.org/t/scoutbook-error-another-user-using-the-same-email-address/507603 "2025-10-05T13:19:34Z")
Hello: My Scoutbook is showing an error when I login that another user is using the same email. Also, my oldest son is not showing in my account so I can’t renew his application. How do I get my two accounts merged? --- ## [Trying to add Purchase Order to Scoutshop.org - "Something went wrong"](https://discussions.scouting.org/t/trying-to-add-purchase-order-to-scoutshop-org-something-went-wrong/506591)
**Author:** [@MatthewWolfe2](https://discussions.scouting.org/u/MatthewWolfe2)\ **Replies:** 3\ **Last updated:** [August 28, 2025, 3:12pm UTC](https://discussions.scouting.org/t/trying-to-add-purchase-order-to-scoutshop-org-something-went-wrong/506591 "2025-08-28T15:12:03Z")
Hello all - I used Scoutbook Plus to create a Purchase Order and it’s in my reports with no issue. The problem is when I look at the Purchase Order and click the button “Add to Scoutshop.org Cart (online))” it has a pop… --- ## [Merit badge advancement access no longer working in Scoutbook](https://discussions.scouting.org/t/merit-badge-advancement-access-no-longer-working-in-scoutbook/506432)
**Author:** [@ErikHix](https://discussions.scouting.org/u/ErikHix)\ **Replies:** 9\ **Last updated:** [August 24, 2025, 4:48pm UTC](https://discussions.scouting.org/t/merit-badge-advancement-access-no-longer-working-in-scoutbook/506432 "2025-08-24T16:48:53Z")
As a Troop leader, when I view a Scout’s profile and click on “Scout’s Merit Badges” and then click on an open merit badge, it displays an error if the merit badge is also one for which I am assigned as a merit badge cou… --- ## [Not on official unit roster - error message on ALL ADULTS in unit](https://discussions.scouting.org/t/not-on-official-unit-roster-error-message-on-all-adults-in-unit/350986)
**Author:** [@GwendyDarling](https://discussions.scouting.org/u/GwendyDarling)\ **Replies:** 47\ **Last updated:** [July 10, 2025, 1:29pm UTC](https://discussions.scouting.org/t/not-on-official-unit-roster-error-message-on-all-adults-in-unit/350986 "2025-07-10T13:29:22Z")
Suddenly, as in sometime in the last few days, something must have changed with our unit so that ALL OF THE ADULT LEADERS in Scoutbook have the not-synced error icon :warning:, which displays “not on official unit roster… --- ## [Typo on response to connect Scout and MBC](https://discussions.scouting.org/t/typo-on-response-to-connect-scout-and-mbc/478967)
**Author:** [@MicheleKarver](https://discussions.scouting.org/u/MicheleKarver)\ **Replies:** 4\ **Last updated:** [April 11, 2025, 11:36pm UTC](https://discussions.scouting.org/t/typo-on-response-to-connect-scout-and-mbc/478967 "2025-04-11T23:36:52Z")
A leader from another Troop tried to connect me to a Scout as a Merit Badge Counselor. The link did not work. I did notice a typo in the automated response. See the red arrow. Browers should be browsers. --- ## [Advancement Requirement Error](https://discussions.scouting.org/t/advancement-requirement-error/467320)
**Author:** [@JamesDrysdale](https://discussions.scouting.org/u/JamesDrysdale)\ **Replies:** 7\ **Last updated:** [January 30, 2025, 12:54pm UTC](https://discussions.scouting.org/t/advancement-requirement-error/467320 "2025-01-30T12:54:56Z")
I’ve read a few threads with this same issues. I’m attempting to update a wolf scouts Footsteps adventure. He’s the only scout in the den this is happening to. Under quick entry I tried marking all the requirements compl… --- ## [Cannot enter Eagle Project - States only Life Scouts - Has been Life for over a year!](https://discussions.scouting.org/t/cannot-enter-eagle-project-states-only-life-scouts-has-been-life-for-over-a-year/464062)
**Author:** [@WilliamMount](https://discussions.scouting.org/u/WilliamMount)\ **Replies:** 8\ **Last updated:** [December 30, 2024, 1:49am UTC](https://discussions.scouting.org/t/cannot-enter-eagle-project-states-only-life-scouts-has-been-life-for-over-a-year/464062 "2024-12-30T01:49:42Z")
I am trying to enter the info for my Eagle Candidate’s Project in Scoutbook Plus (IA) and when I click to submit, I get an error message that “Only Scouts with Life Scout rank is allowed to create Eagle Service Project”.… --- ## [Adult registration error: Source Council GUID is empty](https://discussions.scouting.org/t/adult-registration-error-source-council-guid-is-empty/461831)
**Author:** [@AnnMacPhail](https://discussions.scouting.org/u/AnnMacPhail)\ **Replies:** 4\ **Last updated:** [December 10, 2024, 7:07pm UTC](https://discussions.scouting.org/t/adult-registration-error-source-council-guid-is-empty/461831 "2024-12-10T19:07:49Z")
An adult who served as a Den Leader in China/ Far East Council is trying to register in the National Capital Area Council. He gets an error that says: Something went wrong Error Code: Source Council GUID is empty., Mes… --- ## [Startdate error](https://discussions.scouting.org/t/startdate-error/439700)
**Author:** [@WynterDait](https://discussions.scouting.org/u/WynterDait)\ **Replies:** 3\ **Last updated:** [August 21, 2024, 12:19am UTC](https://discussions.scouting.org/t/startdate-error/439700 "2024-08-21T00:19:33Z")
I had an event created in SB+, but when I tried to record the activities for the event, I now keep getting an error that reads Error startDate should be greater than or equal to today - startDate:2024-08-17T02:00:00 … --- ## [Error in Scoutbook+ IA Entering Adventure for Scout in Pack](https://discussions.scouting.org/t/error-in-scoutbook-ia-entering-adventure-for-scout-in-pack/438001)
**Author:** [@Michael-Raymond](https://discussions.scouting.org/u/Michael-Raymond)\ **Replies:** 14\ **Last updated:** [August 13, 2024, 5:38pm UTC](https://discussions.scouting.org/t/error-in-scoutbook-ia-entering-adventure-for-scout-in-pack/438001 "2024-08-13T17:38:09Z")
Good Morning! I am the Cubmaster for Pack 706, Heart of Virginia Council (602), and have Unit Admin privileges in Scoutbook. I am attempting to enter the Summertime Adventure for my scouts, and when I go to an individu… --- ## [Can't view any scout in my roster](https://discussions.scouting.org/t/cant-view-any-scout-in-my-roster/436937)
**Author:** [@ThomasDaugherty](https://discussions.scouting.org/u/ThomasDaugherty)\ **Replies:** 11\ **Last updated:** [August 3, 2024, 4:53pm UTC](https://discussions.scouting.org/t/cant-view-any-scout-in-my-roster/436937 "2024-08-03T16:53:26Z")
Any time I click any scout in my roster it spins and I receive the “Whoops! We encountered an error trying to process your request.” I have, Shift refreshed Cleared the cookies for the site and the browser cache Tried… --- ## [Unable to Advance Webelos Den to AOL in Scoutbook Plus](https://discussions.scouting.org/t/unable-to-advance-webelos-den-to-aol-in-scoutbook-plus/427607)
**Author:** [@CorrieHarbeck](https://discussions.scouting.org/u/CorrieHarbeck)\ **Replies:** 42\ **Last updated:** [June 10, 2024, 2:21pm UTC](https://discussions.scouting.org/t/unable-to-advance-webelos-den-to-aol-in-scoutbook-plus/427607 "2024-06-10T14:21:42Z")
Unable to Advance Webelos Den to AOL Den in Scoutbook Plus. I was able to advance all of our other dens. Getting this Error message. /subUnitName string \[5 - Webelos 1\] does not match pattern \[1\]\*$ \\u00E9\\u00C9\\u00E… --- ## [Can't Update Leader Account using Edit Profile and receive “Input validation failed”](https://discussions.scouting.org/t/cant-update-leader-account-using-edit-profile-and-receive-input-validation-failed/413882)
**Author:** [@JaphetWoolston](https://discussions.scouting.org/u/JaphetWoolston)\ **Replies:** 7\ **Last updated:** [March 15, 2024, 5:37pm UTC](https://discussions.scouting.org/t/cant-update-leader-account-using-edit-profile-and-receive-input-validation-failed/413882 "2024-03-15T17:37:07Z")
As Scoutbook Admin/Key Three Delegate, I receive an “Input Validation Error” when trying to save OA Election and/or Ordeal dates for an adult Leader with MID 129631859 accessing through his Scoutbook Leader Account and s… --- ## [Please help me log in to scoutbook](https://discussions.scouting.org/t/please-help-me-log-in-to-scoutbook/397967)
**Author:** [@MelissaBoonie](https://discussions.scouting.org/u/MelissaBoonie)\ **Replies:** 7\ **Last updated:** [January 22, 2024, 11:45am UTC](https://discussions.scouting.org/t/please-help-me-log-in-to-scoutbook/397967 "2024-01-22T11:45:33Z")
Unable to login to scoutbook since the beginning of the year. I can log in to myscouting.org “We encountered an error logging you into Scoutbook. Please try again at a later time.” Member ID 126659479 --- ## [Leader only has ONE LETTER as first name - ERROR](https://discussions.scouting.org/t/leader-only-has-one-letter-as-first-name-error/374174)
**Author:** [@RyanWalley](https://discussions.scouting.org/u/RyanWalley)\ **Replies:** 1\ **Last updated:** [August 24, 2023, 2:51pm UTC](https://discussions.scouting.org/t/leader-only-has-one-letter-as-first-name-error/374174 "2023-08-24T14:51:36Z")
Hi. I have a parent who is in Scout book as lets say “J Smith”. His legal name is “J Michael Smith” and he states that when on the leader sign up page he gets an error message and can’t proceed to register. “Something… --- ## [Error message when attempting a Scout transfer](https://discussions.scouting.org/t/error-message-when-attempting-a-scout-transfer/372436)
**Author:** [@TaraAronson](https://discussions.scouting.org/u/TaraAronson)\ **Replies:** 5\ **Last updated:** [August 9, 2023, 8:40pm UTC](https://discussions.scouting.org/t/error-message-when-attempting-a-scout-transfer/372436 "2023-08-09T20:40:05Z")
Parents are receiving the following error message when they attempt to transfer their Scout and/or themselves (Den Leader) to a different Pack in the same Council and District: (red circle with X) Our apologies, but we … --- ## [Receiving error for Snow Sports MB using Quick Entry](https://discussions.scouting.org/t/receiving-error-for-snow-sports-mb-using-quick-entry/336779)
**Author:** [@AaronLaird](https://discussions.scouting.org/u/AaronLaird)\ **Replies:** 5\ **Last updated:** [January 12, 2023, 4:39pm UTC](https://discussions.scouting.org/t/receiving-error-for-snow-sports-mb-using-quick-entry/336779 "2023-01-12T16:39:39Z")
I’m getting an Error Page when I try to enter requirements for the Snow Sports MB using Quick Entry from the following locations Quick Entry for MB Counselors, located on My Dashboard Quick Entry, located at the bottom… --- ## [Error when attempting to remove items from PO](https://discussions.scouting.org/t/error-when-attempting-to-remove-items-from-po/313374)
**Author:** [@TiffanyEschbach](https://discussions.scouting.org/u/TiffanyEschbach)\ **Replies:** 1\ **Last updated:** [September 18, 2022, 12:09pm UTC](https://discussions.scouting.org/t/error-when-attempting-to-remove-items-from-po/313374 "2022-09-18T12:09:44Z")
I have an open PO. When I click “Delete Item(s) From Purchase Order” I get a Whoops! error. I have previously successfully removed items from other POs. Looks like this was reported before but the thread seems to have d… --- ## [Trying Unsuccessfully to Update Service Hours](https://discussions.scouting.org/t/trying-unsuccessfully-to-update-service-hours/277813)
**Author:** [@DianeBenjamin](https://discussions.scouting.org/u/DianeBenjamin)\ **Replies:** 11\ **Last updated:** [March 6, 2022, 7:08pm UTC](https://discussions.scouting.org/t/trying-unsuccessfully-to-update-service-hours/277813 "2022-03-06T19:08:42Z")
I’m trying to update Service Hours. I was able to enter the kind of service, and now I want to apply hours to the scouts who participated. I keep getting an Error message. It says “Whoops! Looks like we encountered an is… --- ## [Error message when attempting to save a preferred name on My.scouting.org](https://discussions.scouting.org/t/error-message-when-attempting-to-save-a-preferred-name-on-my-scouting-org/272621)
**Author:** [@VioletPhillips](https://discussions.scouting.org/u/VioletPhillips)\ **Replies:** 3\ **Last updated:** [February 13, 2022, 8:57pm UTC](https://discussions.scouting.org/t/error-message-when-attempting-to-save-a-preferred-name-on-my-scouting-org/272621 "2022-02-13T20:57:58Z")
\*1) Hardware: Desktop(tried it on an iPhone 12, got the same message) \*2) Operating system: Windows 10 \*3) Browser: Microsoft edge \*4) Browser cache has been cleared: yes \*5) 128009183, Crossroads of America council … --- ## [Error, Not Found](https://discussions.scouting.org/t/error-not-found/269297)
**Author:** [@MelanieMcKinney](https://discussions.scouting.org/u/MelanieMcKinney)\ **Replies:** 1\ **Last updated:** [January 23, 2022, 3:40am UTC](https://discussions.scouting.org/t/error-not-found/269297 "2022-01-23T03:40:46Z")
Hello, I am a Key Three member but I am unable to log into Internet Advancement properly. I always get an “Error Not Found” message and a spinning icon. Someone suggested that I press shift and the refresh button, and… --- ## ["Account information not consistent" error when trying to login](https://discussions.scouting.org/t/account-information-not-consistent-error-when-trying-to-login/249142)
**Author:** [@Matt](https://discussions.scouting.org/u/Matt)\ **Replies:** 1\ **Last updated:** [September 13, 2021, 3:24pm UTC](https://discussions.scouting.org/t/account-information-not-consistent-error-when-trying-to-login/249142 "2021-09-13T15:24:23Z")
I have a new parent that just registered with the email address (removed) and when logging in she is getting the following error. “Your account information is not consistent” I can see them setup in our pack just fine,… [Next page](https://discussions.scouting.org/tag/error/201.md?match_all_tags=true&page=1&tags%5B%5D=error)