Attaching to troop in scoutbook

We really need some help getting a scout attached properly to our troop. We can see her from the leader/scoutmaster side, but she can’t see our troop when she logs in. There is an error message saying she has not been matched with a scout in the unit’s official roster, but I know she’s registered. Can I manually enter her BSA ID in scoutbook? That seems to be the missing link. User ID 13164487.

@MichelleConnor will take a look at this

OK the dad stole the BSA # - the Scouts login is their bellarose#### one - the fathers login is his stingray gmail email.

This document can help families from doing this

Myst Account Setup.pdf (223.2 KB)

It’s fixed! Thank you so much! I REALLY appreciate your help!

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