Welcome! This forum has a treasure trove of great info – Scouters helping Scouters! Just a heads up, though - all content, information, and opinions shared on this forum are those of the author, not the BSA.
I am not sure what the problem is, we moved from PA to OH in 2021.
Older scouts (Ved) profile transferred appropriately. However younger who had just finished Cub Scout (arrow of light) and crossed over I believe has 2 accounts. Previous troop 59 was part of French Creek council and new troop 2B is part of Erie Shores Council.