Welcome! This forum has a treasure trove of great info – Scouters helping Scouters! Just a heads up, though - all content, information, and opinions shared on this forum are those of the author, not the BSA.
If you provide the BSA ID numbers (no names please!) the SUAC folks should be able to force a sync. That said, I thought that the council admins (or maybe the registrar) could also do the same thing.