I have a number of new scouts and adult leaders that I have submitted applications for, paid for, and are in my roster with BSA #s assigned already; however, they are not showing up in my internet recharter roster. If I add them myself to the recharter roster there are fees assigned which I have already paid. I have refreshed the recharter roster multiple times and waited a few days but no update or syncing has happened between my pack roster and internet recharter roster. Appreciate any advice as this is the last step I need to complete my recharter.
@MirandaVelonis what is your BSA # - and what are a few # of those registered but not showing?
@DonovanMcNeil thanks for your quick reply! My BSA # is 13255003. A few of the scout numbers are:
137489685
137481864
137481860
137489684
@MirandaVelonis ok I turned this in - and you have clicked REFRESH that is on the recharter page itself? If you have not done to much on recharter you might want to ask council to reset it, that might fix it
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@DonovanMcNeil Yes, recharter refresh button is what I used. I did send a note to my council so I might use that as a solution as I don’t have much work to do once those are added if that is what fixes it. Thanks!
@MirandaVelonis - Hello! Were you able to fix the problem with getting the newly registered Scouts/leaders to appear in recharter? It sounds like that is a similar problem to what I am experiencing. All of our new Scouts show in the list, but don’t have their BSA IDs carried over or associated recharter fees for the year. Also, our new Scoutmaster is in the list, but isn’t being recognized by the system, causing an error message. Thank you for any insight you may have!
Me too. All of our leaders except those dual registered are not showing up. I get an error message that we don’t have enough adults for the troop. In scoutbook they are registered and I know I am registered and paid. Everyone, scoutmaster, committee chair, etc.
Going to bed. Will visit the scout office on Thursday if they are open, I guess.
This is a pretty old thread (not sure why it was open to post to). In any case, when you say that “In Scoutbook they are registered”, what do you mean?
Scoutbook isn’t the official roster. Rather, the official roster appears at my.scouting, and is visible to any of the registered Key 3 (SM, CC, COR) or anyone with the Key 3 Delegate functional role (assigned at my.scouting by one of the Key 3 or another Key 3 Delegate). It should show everyone who is currently registered in the unit, even if the registration is now “expired” (as long as they’re in the grace period, I think).
@MelodyTerrell
There appears to be a bug in the unit renewal system in which it treats all members as expired on their exact date of expiration (e.g., Dec. 31), even if they have been renewed. Based on what I saw last month, it will likely (hopefully) self-correct within 24-48 hours. However, sometimes it doesn’t. If you have confirmed that the affected individuals are showing as current with a 2025 expiration date in the official roster on My Scouting, then I’d suggest waiting another 24 hours to see if the system self-corrects. If it doesn’t get corrected by Jan. 2, then you’d likely need to contact your council for support.
(I’m told that this bug has already been reported to national, but more reports from more councils wouldn’t hurt given the confusion this can cause on the last and first day of each month.)
@MelodyTerrell just give me a call and I can help - Alisha can give you number if you do not have it - Troop G looks fine in database to me
