Overpayment of dues question

Scoutbook and My.Scouting indicate that parent renewed Scout in 2/2024. Parent paid with debit/credit card. Parent indicated they also made a payment in 3/2024, which I do not see. Assumng they again paid via debit/credit card, any idea where the monies might be?

As a seasoned banker, I know the countless questions to ask of the parent regarding the second payment, so no need to comment on that element. My focus is rather if there is something or somewhere else I should be looking. Additionally, I was provided instructions on rejecting the payment in My.Scouting, but upon following those instructions (My.scouting / roster / membership / renewal / reject) I don’t see a “reject” or similar button.


You may need your council to open a ticket with national for this.

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