I’m working on transitioning our troop over from Troopmaster to Scoutbook and so I’m trying to set up Scoutbook.
Everything I’ve found to read says my troop’s roster should be populated automatically but it is not correctly populated. There are some Adults who are no longer active, duplicate Adults, missing Adults, and Scouts who are no longer active. I’m able to delete some Adults but others give me this error “Scouts who are activated with advancement sync cannot be deleted. Please contact Member Care if you need to remove this Scout.” but it’s not a Scout. And others give me this error “This user is a parent/guardian to one or more Scouts. Please remove this relationship first.” but there is no Scout in the roster with this Adult as a parent. I haven’t tried resolving the duplicate Adults nor adding the missing Adults. I can’t delete the old Scouts since they are not connected (see below).
All but two Scouts are not connected. I would like to connect so I can have access to them but don’t want to have to wait for them to accept an invitation.
What is going on? Why is this so messed up? Did I miss a step somewhere? Help!
And are there instructions somewhere on how to transition from TM to SB? So many troops must going through the same thing.