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Scout's id missing in SB, but shows in IA and my.scouting roster

Cant sync Adv with one scout.
Getting the message:
“Jon has not been matched with a Scout in your Units official roster. Please check with your council”
However, Council shows him on our roster. His member id is missing in SB which I cant edit. He does show up with his id in both IA and my.scouting roster.

J B
137098291
7-13-06

Thank you,
Lisa

@LiaWaterman I will send you a direct message > look at top right Avatar to find it > it will be a green dot with a number 1 > it will be a private message channel with select members of the Scoutbook User Advisory Council (SUAC)