@BenjaminWard This was fixed.
The Scout already has a username. He has Apple log in turned on, so he needs to log in to Scoutbook with the “Sign in with Apple” button, his Apple name, and his Apple password.
After the Scout logs in to Scoutbook, he should show up on the Messaging list.
Related thread:
https://discussions.scouting.org/t/scout-account/344098
