Transfer to another Council error

I had two brothers transfer to a new council. One brother transfered fine, his twin’s info didn’t transfer. I can see him, but get an error message when I try and get his records. Can you help get his records or fix his account?
SB User ID:
BSA Member ID:
Previous BSA Member ID:



BSA Member ID 140489176 has no registration. You need to speak with your Council.

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