Scouting Forums

Trying to connect parents to child & got ERROR message "A youth scout was found with this email account.."

We are a Cub Scout troop, so all youths have a parent’s email address as their email address. I don’t know why for this one parent Scoutbook would not connect and created this ERROR message.

What do I do?

The Scouts should not have the Parent’s e-mail as theirs. The Scouts should not have an e-mail address at all unless the parent gave them one when they invited the Scout. If you are getting an error that says the email address is assigned to a youth this seems to happen when using the online application. The parents e-mail gets stuck into the youth e-mail data area by the auto fill in from some browsers. The way to fix this is to send an e-mail to asking them to remove the e-mail address from the youth account.

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