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Hello, I get this message and I might have accidently signed up twice using the same email id. What do I do? I have cleared the YPT but it shows as not taken.
Message wording: "
Warning, another user is using the same e-mail address. If this is unexpected , contact your local council or post to the Using Scoutbook Forum."
@JenniferOlinger We have a user getting the same message. Could you please look into it? She successfully logs in into an account with Member ID14697557, but is getting the “another user using the same e-mail address” message. She told me she might have another account, that should be deleted, 12877981. I don’t have a way to check if the second one exists, as the correct one is attached to her son’s account and that is what I see. Could you please look into this?
@JenniferOlinger I don’t get that message any more. Thank you. However, in my YPT & Training center, the status says “Never taken”. Under my completion tab, it shows that I have completed the training. Please check. I also need to update my bday. The current profile has incorrect date.
I am having the same difficulty and same message. I cannot find other daughter S. (removed by Moderator) in Scout book although I am told she is there. I believe I am showing as Kathleen. I’m so confused.
I am receiving the same message regarding “another user” using the same e-mail address. My son’s account has always, for the past 5+ years, had my e-mail as his. As of 01FEB24, he can no longer access his account. Additionally, he has been somehow removed from his current Troop here in GA and neither he nor I can see any of his achievements, rank advancements, etc. We have been active in Scouts in GA since July 2023 after we moved from AL. We actually returned to the same troop that we were in from 2018-2021. We think what might have happened was that when his old Troop in AL went to re-charter and he was no longer “on their books,” he was somehow dropped from Scoutbook/Scouts all together. He has two Scout IDs - 13859075 from AL and the new one 140597931 from GA. We have paid dues for the GA troop as of this year. Just trying to run this down as we don’t want to have to rebuild 10 years of scouting information. Any information would be greatly appreciated.
@MichaelHerbek OK the email is on both your scouts accounts - I can erase it if you want - I cleaned up the older scout - his membership in SB ended in December for some reason - I setup a sync but it the units recharter is on hold - they might not have paid yet so the position in SB might not come back yet
@DonovanMcNeil , yes please, if the removal of my e-mail makes things smoother and doesn’t mess with any of their accounts, by all means. In regards to the re-charter, my son is the only person in the troop that had this happen to him. Would council here in GA know why his SB membership ended? We could see him in SB up until the end of January 2024.
I have a scout parent who can no longer access scoutbook. Even when they try to reset email password, it states “scout not found”. I know our recharter hasn’t processed yet, but can you look on your end and make sure everything is correct? No two accidental log ins etc. 130565013 BSA
Separately, BSA ID 140294525 has two profiles on my.scouting. I can see one with the BSA Number and the other without the BSA number. Can you merge them please?
The BSA member number you provided belongs to the Scout. There is a parent connected to the Scout in Scoutbook who appears to be using the Scout’s date of birth. Parent’s first initial is A. BSA number is: 14189926. Your local council should be able to fix the parent’s date of birth using their Registrar Tools.