Just over a year ago Scouting America created a Technology Advisory Committee (TAC) to work with the National IT team. The TAC provides advice and input into the development and execution of Scouting America’s Technology Strategy. It also serves as an “ambassador” of technology, sharing information with the movement about strategies, plans and how to best leverage technology. Members of the TAC are monitoring this channel and are ready to engage on topics.
What questions do you have about Scouting America’s Technology Strategy?
Note this channel is NOT for reporting bugs or issues with Scouting tools such as my.scouting or Scoutbook. Please use other forum channels for those items.
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It would be nice to have some visibility to member care tickets for volunteers that council registrar admins submit. I wouldn’t be surprised if this visibility could lower member care tickets nationally.
Scoutbook+ in the forums is monitored but my.scouting and other technologies is not and only available to those council admins who can view member care tickets. In some councils we have some very technical volunteers reporting bugs and advising on improvements. Would be HELPFUL if we could at least see what was already submitted or at least in a backlog to work?
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Thanks for the suggestion. Let us research what is possible and revert back.
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i want to second this. possibly a system where we can make a report here, have our Council review and approve, then send up. With replay email stating pass/fail for passing on and reason for failure.
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Yeah, I have wasted a ton of hours writing emails to contacts in council with hopes that they copy/paste into MemberCare tickets. Of course they then simply disappear into the ether, as IT can’t even contact me, just a council professional that doesn’t do the thing that is broken.
Basically, the firewall that IT has setup to protect itself from acknowledging the existence of volunteers is fundamentally broken as a policy.
This is a great suggestion. If National IT wants the council in the loop vetting issues, this would solve that concern.
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