Emails from National to MBC when status changes are not being sent

Scoutbook Using Scoutbook & Scoutbook Plus
1

I am a Council Admin in Scoutbook Legacy (Council 421). Using Legacy, I start at Home –> My Dashboard –> Manage Approved Merit Badge Counselor List –> Edit E-mails sent to MBC.
Under that section, we blocks where we can customize messages sent to MBC, when specific events occur to their MBC registration.

  • MBC Remove E-mail
  • MBC Welcome E-mail
  • MBC Resend E-mail
  • MBC Add/Remove MB E-mail

While I am not exactly sure the date, approx 1-2 months ago, changes to our MBC registrations no longer generated emails to that specific counselor.
In my Council we have a very active MBC registration, with 1 to 7 MBC changes per week.

The emails were sent by “Scoutbook scoutbook.donotreply@scouting.org”
Subject: “Your Merit Badge Counselor Status on Scoutbook”

We depend on the MBC receiving notices after we add a new MBC, remove a MBC, change badge list, etc.

Seems that something happened. We need to know why those update emails are no longer happening.

2

This issue can only be looked into by a programmer.

The support group is responding to your ticket HD-637426

They are asking you to place in the ticket an example of the email the user use to get.

I will close this thread, please respond to them in the ticket going forward for the quickest resolution.