Here’s a discussion from just last week…
Your concerns are certainly valid. While Agile may be more of a process to improve business value, in the end, that ultimately depends on increasing user value.
The BSA is a large organization with limited IT, and a lot of technical debt. So, the process has been rather painful. On top of that, there have been a lot of organization changes (personnel, financial), and programmatic changes (i.e. continual refinement of requirements - both awards and business), so I don’t envy the developers, PMs, and community liaisons at the heart of this. I’ll take incremental change, while painful, over waiting forever for a massive change that breaks everything (and everyone) and misses the boat.
The good news is, there are a lot of changes coming… for example, see this announcement of what to expect in the next few months (including Scoutbook and other system changes).
Personally, I’ve done what I can to stay in the loop, while shielding the other volunteers in my unit. While it would be nice if everything was perfect yesterday, I’m happy with the direction things are headed, because it’ll be a lot better than where we’re at.