Opted-out member renewed resulting in duplicate records with two different Member IDs

[BradleyBeaulieu]

Hi, we have an NCAC scout who registered last year but opted out of auto-renew at the time. They wished to continue this year, so they submitted a new application I believe starting from beascout.scouting.org, and now we have a duplicate record for the same scout. 140352715 is the original Member ID that is still opted-out and expired on 7/31/2024. 141033690 is the new Member ID that was just created that is good through 7/31/2025.

I have two questions/requests:

1. Can these two records be merged into one so that the scout is registered but maintains his history from the old account?

2. Did the scout’s parents do something wrong that led to this outcome? If so, what is the proper guidance we can give to our families who opted-out of auto-renewal but wish to renew? This is the first time we’ve had someone who opted-out wish to renew, and I’m not sure exactly what process they followed during the renewal.

Thanks.

[DonovanMcNeil]

@BradleyBeaulieu MIDs cannot be merged - but it looks like Member Update merged and merged the Scoutbook Users so there is only one.

On the parents, I think you can do a search to find a match of accounts, they might of said he was a new registration.

[BradleyBeaulieu]

Thanks for the response @DonovanMcNeil. I should have just waited, because like you pointed out, everything looks good in Scoutbook - there is only one record and it shows Renewal Status Current with the new Member ID with all of the advancement history intact. I followed up with the scout’s parent and he confirmed he selected “new scout” when registering, which created duplicate records in my.scouting.org, but there are no issues in Scoutbook.