Please merge account profiles

Scoutbook Using Scoutbook
852

Hi team,
I have a Scout with two scoutbook entries. I think we need to merge them. One has a match on the my.scouting roster and one doesn’t.

SB UID : 12524072 has no match on my.scouting.

SB UID : 12859182 has matching entry in my.scouting,
BSA ID: 14745873.

Somehow, the first year he was active he went missing on the roster from my.scouting, so we added him back on with a new application.

Can we fix this ?

Thanks,
YIS,
Rob

853

@RobertHynes that is fixed

1 Like
854

Thank you sir.

I appreciate it.

YIS,

Rob

856

@KimberlyHellmuth please do not post full names - BSA # are usually enough

1 Like
857

I apologize, with the misspelling in one name I wanted to be clear.

858

@KimberlyHellmuth I assume it does not have a J

859

Yep, haha. Sorry again.

1 Like
860

@KimberlyHellmuth ok on first one Mal###### will survive as login

861

@KimberlyHellmuth I guess you just caught what I did on the second set

862

Hello,
I have two accounts I’d like to have merged
User ID 2666351 merged with 11287109

Thank you.

863

Good morning friends at Scoutbook!

I was told to message you to have two accounts merged and the new one that was created, eliminated.

The new BSA ID number is: 113077097. This number should be eliminated.

The old BSA ID number is: 13358934. This should be the surviving and correct number with all records, training, etc.

The email associated with the accounts is the same.

Thank you so much for your time and consideration.

864

@JasonPelster that is fixed use your user name to log in - NOT your email

865

@JamesNewman_II Well you had it backwards - no idea why your council gave you a new number but that is where your registration is so it has to be kept or cleaned up by your council. You can get in with your user name

866

I have no idea either. Thanks for taking a look at it. Seems to be more difficult to correct than it should be — a few phone calls and messages later. Any advice on what I need to tell them verbiage wise to make it easier? Maybe I’m not explaining it to them in the correct way?

867

Oh it is fixed now - 113077097 is your MID of record. Unless they want to clean it up back to the old one.

868

Gotcha. Thank you so much sir. I appreciate your help!

869

Hi Donovan. Thanks for merging the two accounts. I did notice that my information (Eagle Scout, OA member etc.) doesn’t look to have transferred over to the merged account. Is there anything I need to do to get that information added to the account or will that happen automatically?

Thank you.

870

The Eagle Scout would be tied to the other MID, under the one it was earned on. The OA stuff is not visible to us.

871

Hi SUAC,

Scoutmaster 130956170 is having issues with his account again. His training seems to have disappeared. Please take a look and let me know how he should proceed.

Thanks,
Doug

872

@DougWright Please ask the Scoutmaster to try logging out at my.scouting, then log back in.

He had a secondary BSA member number that had been deleted.