Not sure why this is not a feature, but with the new payment option it is really confusing if you cannot delete an initiated payment. It really makes the log messy if a family hits pay and then decides to pay another way before completing the payment. Please improve the system to allow removal of initiated payments.
That might be more of a Stripe issue? But I will ask
@CraigKalkomey - is this what you are seeing?
We just enter the payment transaction if the pay by cash or check which then adjusts the outstanding balance
You can apply check payment to the event and the system reconciles - it still shows you sent an online payment in the same way a system should show you sent invoice 444.
This is an End Balance issue - not a detail of how the end balance was achieved.
Summer camp was $250
Unit send Stripe Notice of $250
Family owes -$250
Family pays $250 by whatever means. If Stripe action the system records it. If family pays another way unit records it matching it to initial Notice.
End Balance either way is $0.
That is correct. They hit the payment button but then did not actually complete the payment. It does not appear to apply to the payment log until the payment is physically made but the record remains on the log until it is submitted. Just makes it messy if they never complete the payment. Even though we warn them about fees, some do not think about the additional fees they have to pay until they see it. One decided to make a payment via check to the Troop to avoid the fees.
@CraigKalkomey - what matters in the end is the ending balance for the scout. The fact that the unit has stripe linked you will always have the transactions.. It is a full accounting.
This is what all cash/check transactions would look like
If they pay another way we manually credit those by adding a new transaction. If the “initiated” online payment is never going to be submitted, there really should be away to remove it or allow it to fall off the list if it is not submitted after 30 or 60 days. It does not impact the overall balance but it does add confusion to families who are reviewing all their transactions. I have some families that review each transaction in a very detailed manner and this adds an unnecessary line.
@CraigKalkomey - I do not think that request would be entertained as the unit is stripe linked. The tool tip specifically says that they can not be deleted.
This is what a successful stripe payment would look like
If they had NO intent to pay on-line then they should have never clicked pay.
I agree but also realize that accidents happen or people can change their minds to avoid paying extra fees. I think the fees are reasonable for the online convenience but those extra dollars matter to some. Successful (completed) payments should be locked when paid. That is a 100% absolute. Just thought we could find away to remove an item if something happens and the payment is not completed.
@CraigKalkomey - in the end there are several choices
- the unit not enable stripe to begin with
- The parent NOT click pay unless they really are going to pay online
The the initiated pay online and fail to do so will be a reminder for 365 days
