Unable to record snorkeling award for some scouts

[GwendyDarling]

7 of our scouts recently earned their snorkeling award. For two of them, I was able to record the award in Scoutbook completely as expected. For the other 5, I am unable to mark the award as earned. For starters, none of the requirements on the award are showing up. I thought it might be a version issue (there are two 1960 versions to choose from), but changing the award version caused an error for each scout, as follows:

/6408228/undefined/undefined/version
/2716627/undefined/undefined/version
/7497760/undefined/undefined/version
/5738238/undefined/undefined/version
/6213551/undefined/undefined/version

Attempting to mark the merit badge approved gives me this error:
Error validating JSON. Error: - Expected minimum value 1

And then refreshing the screen after that gives me this message:
Youth is not eligible to earn this advancement

[Stephen_Hornak]

@GwendyDarling- known issue reported multiple times you watch the change log for a fix

[GwendyDarling]

In the meantime, does my local council have a back-end way to officially record these? Or are we advised to physically award these without them being officially recorded yet?

[Stephen_Hornak]

@GwendyDarling- you could certainly ask if they can. It is an award not related to advancement.

[Matt.Johnson]

@GwendyDarling

Or are we advised to physically award these without them being officially recorded yet?

That is what I would do. I’d wait and enter them when the system can accept them. Since these aren’t restricted badges, you should be able to buy them without issues.