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Scouting Forums

Activity Logs to IA

When I try to record a service hour log for my children, the first page I get to says ‘Error - not found’. When I create a service project, everything can be filled in, but there is a blank under ‘Registered Youth’ that doesn’t fill itself in. I cannot save the item because it creates an error under that says the memberID is missing. So, somehow the youth is not being put into the field. My daughter tried doing this to record her hours and received the same error. I get this with both children, who are in separate troops. I am able to record my hours, which would be helpful, except I’m no longer eligible for any Scout ranks.

I keep getting “Error validating” message when trying to create a Hiking Log. This is my first time in the new format (rather than Scoutbook). Is this just a bug, still being worked out?

@SandraOwens What are your position(s) / role(s) in the unit?

Committee Chair & Advancement Chair & Parent (the first for Troop, the latter 2 for both Troop and Pack)

@SandraOwens When you log in at my.scouting.org (my.Scouting Tools), click on:

Menu button (upper left corner) -> My Profile

What do you see under Active Positions?

Merit Badge Counselor
Troop 3182 Committee Chairman (this is the unit I am currently trying to log an entry for, for my son)
Pack 3077 Den Leader

?? any thoughts on how I can get this done?

Ask one of the pack’s Key 3 (Cubmaster, Committee Chair, or Chartered Org. Rep.) to use the Organization Security Manager and add you as Unit Advancement Chair or Key 3 Delegate.

Wait about 24 hours, and see if that fixes the problem for you. If it does not, then please send an e-mail to Scoutbook Support at:


Explain that you are having difficulty accessing the new activity logs at IA 2.0. Please include your name, BSA member number, and your positions / roles in each unit (including parent).

@JenniferOlinger - Sandra did state that she is the CC of the troop in question.

Yes, but I’m wondering if there might be a conflict somewhere. It would be helpful to see if adding the pack UAC functional role might fix things (or not).

Does it matter which position is listed as “primary” at my.scouting? It doesn’t seem like it should.

I am delegated in the Pack as well, as the Advancement Chair. I have had access to the Scouts there with no issue (some of the den leaders aren’t comfortable entering awards, so they have me do their work, lol).
More Specifically, these are my Pack Positions, copy/pasted: Den Admin Webelos Den 10, Pack Admin, Den Leader, Webelos Den Leader Webelos Den 10, Unit Advancement Chair

If the pack has made you UAC using the Organization Security Manager at my.Scouting (separate from Scoutbook), then I would go ahead and send the e-mail to Scoutbook Support.

Please be aware that the functional roles of Key 3 Delegate, Unit Advancement Chair, etc. expire at the end of each year and have to be redesignated after the unit’s recharter has been processed.

IA2 relies on the positions designated at my.scouting.org in the Organizational Security Manager, rather than the positions listed at Scoutbook. Designations in OSM expire when the charter is processed, so they have to be renewed each year.

Thank you, I will send off the email to them.

Any help with this? Trying to access an event I entered as a den leader, I went through the process of adding, was able to attach it to two scouts and myself, and then I can’t see it as an event anymore. I went to run a report and well, red…

Update: I logged out and back in and was able to click on the event and didn’t get the errors. I may have just overloaded the system with too many frustrated clicks.

I am the cubmaster. I cannot add an activity for my own son online, and in the app I can’t add his miles.

Please STOP dismantling things that work and replacing them with features that don’t work. It is hard enough to teach parents all the idiosyncrasies of BSA programs-- stop making them worse.

If it is that important, make it easy and intuitive.

if you make it hard to do, people will not comply.


Send an e-mail to scoutbook.support@scouting.org with an explanation of your problem along with your name, BSA Member ID, council and unit. As cubmaster you should be able to enter log data for anyone in the pack.