Can not add or update Scoutbook profile pictures

Scoutbook Scoutbook Bugs
1

I’m still unable to add or update any of our scouts profile pictures. Is there any ETA on when this might be fixed?

The closest I can do is update their “Internet Advancement” youth profile picture, but the one in scoutbook stays the default no picture icon.

Thanks,
Paul

2

I believe it takes some time to synch across the platforms. Maybe 24-48 hours?

3

It’s been well over a week. Profile picture has not changed from the default

4

@PaulThomas4 what is your BSA# and what is the Scouts BSA # ???

5

My BSA# 137365926

I tried to update two scouts a few weeks back:

  • BSA# 137350263
  • BSA# 14574927

Their Internet Advancement page shows their updated picture, scoutbook either shows their old picture (first scout) or the default no picture (2nd scout)

6

If it was more than 2-3 weeks it might have been before the fix - I would suggest trying again on one

7

I updated

  • BSA# 137434351 (different scout than previous post)
  • BSA# 14574927

After about 2-3 minutes they finally updated!! wooo hooo! Finally!

8

Can you clarify? Did they all work, or is one still pending?

9

For the BSA# 137350263 scout, their image that was updated on the “Internet Advancement” (IA) page weeks ago still has not synced.

It appears that I’ll need to go in and set a new picture in order for the sync to occur between IA and Scoutbook as the two scouts that I just did a few minutes ago their pictures do show as updated.

10

A post was split to a new topic: Scoutbook Profile Pictures Mess Up RSVP and Report Builder Reports

11

I also have this problem. Are there any updates as to when the profile photos on Scoutbook will sync with Internet Advancement profiles? The post in January noted that this was a known bug and it is being worked on.

12

Everything works - upload photos at Internet Advancement and they will sync to SB. If you already have done this, it might have been before the fix so do it again. NOTE: Square photos seem to work best for the 2 systems.

13

Every time I try to add photo to profile it loads on it’s side. I try to rotate, save, and reload and it is still sideways. Any help appreciated.

1 Like
14

Have you tried different images to see if it’s image-specific? I haven’t had any issues with using a cropped or rotated image.

15

Are you trying to add a profile picture using a mobile device (smartphone / tablet)? Or desktop / laptop?

16

I have tried several different images. Same result.

17

Pics were taken on smartphone, loaded into google drive as jpeg, using desktop to upload.

18

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