Can't see an entire den in Scoutbook Plus

Scoutbook Using Scoutbook & Scoutbook Plus
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I am the treasurer for my pack and currently keep the accounts up to date through Scoutbook Legacy however it appears that at some point this will be moving to scoutbook plus. In scoutbook plus I cannot see our entire Lion den. I have reset the filters several times but even though I xan access them in Scoutbook Legacy I cannot see them in plus. How fo I fix this so that when the account part gets migrated iver I can update all of the account information.

Thank you

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@JanuaryMyers have you tried a hard refresh? Shift + Refresh the roster page? or tried an incognito window

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I hadn’t but I just tried the incognito window and that worked. Thank you

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@JanuaryMyers then I would clear your cache to solve it

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Need help: When I go to quick entry, all of the scouts are greyed out and I cannot do bulk entry for the den. I have to go individually to each scout and update. Why is that happening??

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@AmyTerriquez- are they in the proper den

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I don’t know what that means… Before, when I went to the quick entry, it was just my den, now I see the whole pack, but all scouts including my den are all greyed out.

Quick entry.pdf (456.1 KB)

See attachment for what I am seeing. I select the requirement, then enter the details, but all scouts are showing not eligible, even though some of the scouts in my den, should be. (the blue box ones are not mine, but the orange box ones are)

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@AmyTerriquez - well all lions in a lion den, all tigers in a tiger den and so on. What den level are you working with ?

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I am with tigers (30) den

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on the roster, the dens are grouped correctly.

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@AmyTerriquez - ok.. perhaps a screen shot of that as well. Now in my.scouting.org your registered position is den leader and you are assigned to that den ?

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@AmyTerriquez

You are registered as an Assistant Den Leader but have only been given Advancement Approver and Awarder permission, not Advancement Editor. Ask a Key 3 member to add Advancement Editor to your permissions. About 24 hours later you should be able to use Quick Entry.

2 Likes
Quick Entry error?
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Roster.pdf (566.9 KB)

image
image1198×656 22.5 KB

Verified with cub master my permissions have been updated. Still not able to use the unit entry feature.

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