Link Renewed Scout to Old ID Number

Scoutbook Using Scoutbook & Scoutbook Plus
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Hello! My Troop has a Scout who renewed, but he now has a new ID number. I’m trying to help his mother link his Scoutbook profile to his old ID number so our advancement coordinator can update records. What is the best method to approach this? (We tried the Manage Member ID option in the Scoutbook profile, but to no avail.)

Old ID: 14028901
New ID: 141586090

Thanks!
-Kyle

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@KyleFoster the scout has slight name difference - give me a few to look

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@KyleFoster this is resolved - the scout was re-registered with a Middle name - so things did not match up

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My advancement coordinator confirmed that she can see the Scout’s records once again, and that the old and new ID number are now linked to the profile. Thanks for the speedy fix!

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